IT Support Specialist

Redwood Materials; San Francisco (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Redwood Materials is seeking an experienced IT/OT Support specialist to assist end-user devices, software, accounts, and workflows across on-site, mobile, and remote environments. The role includes supporting SCADA/HMI devices and MES processes in a fast-growing manufacturing context.

The ideal candidate will have hands-on experience with Windows, MacOS, Linux, and mobile platforms, plus strong customer service and a desire to learn and grow with Redwood Materials.

Qualifications

• 1+ years in an enterprise IT support role.
• Experience with HMIs, SCADA devices, printers, and scanners.
• Proficient in Windows, MacOS, Linux, iOS, and Android support.
• Strong customer service and self-motivation.
• Willing to learn and grow with the company.

Responsibilities

• Provide end-user device and software support on-site and remotely.
• Manage laptops, desktops, and domain accounts.
• Support SCADA/HMI devices and manufacturing equipment.
• Troubleshoot and resolve IT tickets with documentation.
• Escalate issues to other IT teams when needed.
• Contribute to IT knowledge base and best practices.
• Lead IT projects such as equipment moves or new technology implementations.
• Configure IT services using Active Directory, Group Policies, and Microsoft Entra.

Skills

IT support

Active Directory

Windows

MacOS

Linux

Azure / Entra

Customer service

HMIs/SCADA support

Tools

Group Policies

Microsoft Entra

Job description

About Redwood Materials Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position Summary

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings.

Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

• Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
• Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
• Manufacturing Execution System (MES) Process development & support
• Thorough troubleshooting, documentation, and resolution of support issues and processes
• Escalation of trouble tickets to other support teams
• Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
• Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
• Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
• Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

• 1+ years in an enterprise IT Support related role Supporting HMIs, label printers, scanners, and other process support equipment
• IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
• Excellent customer service, attitude, and self-motivation
• Desire to learn and grow along with the company

The position is full-time. Compensation will be commensurate with experience.

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