IT/OT Support Specialist — Enterprise & Manufacturing

Redwood Materials, Inc.; Nevada (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Redwood Materials, Inc. is looking for an experienced IT/OT Support professional to join their dynamic team. The role involves providing comprehensive support for end-user devices and software in a growing environment. Responsibilities include managing enterprise endpoints, troubleshooting issues, and facilitating best practices for operational processes.

Experience in enterprise IT Support and excellent customer service skills are essential. This position is full-time and offers competitive compensation based on experience.

Qualifications

• 1+ years in an enterprise IT Support related role.
• Experience with HMIs, label printers, and scanners.
• Excellent customer service and self-motivation.

Responsibilities

• Provide support for end-user devices and software.
• Manage enterprise endpoint support including laptops and desktops.
• Thorough troubleshooting and resolution of support issues.
• Configure IT services using technologies like Microsoft Entra.

Skills

Enterprise IT Support

Customer Service

HMI Support

Troubleshooting Skills

Tools

Microsoft Active Directory

Ticketing Systems

SCADA Systems

Job description

Redwood Materials, Inc. is looking for an experienced IT/OT Support professional to join their dynamic team. The role involves providing comprehensive support for end-user devices and software in a growing environment. Responsibilities include managing enterprise endpoints, troubleshooting issues, and facilitating best practices for operational processes.

Experience in enterprise IT Support and excellent customer service skills are essential. This position is full-time and offers competitive compensation based on experience.