IT Support Specialist New McCarran, NV; Ridgeville, South Carolina, United States

Redwood Materials, Inc.; Nevada (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Redwood Materials, Inc. is looking for an experienced IT/OT Support professional to join their dynamic team. The role involves providing comprehensive support for end-user devices and software in a growing environment. Responsibilities include managing enterprise endpoints, troubleshooting issues, and facilitating best practices for operational processes.

Experience in enterprise IT Support and excellent customer service skills are essential. This position is full-time and offers competitive compensation based on experience.

Qualifications

• 1+ years in an enterprise IT Support related role.
• Experience with HMIs, label printers, and scanners.
• Excellent customer service and self-motivation.

Responsibilities

• Provide support for end-user devices and software.
• Manage enterprise endpoint support including laptops and desktops.
• Thorough troubleshooting and resolution of support issues.
• Configure IT services using technologies like Microsoft Entra.

Skills

Enterprise IT Support

Customer Service

HMI Support

Troubleshooting Skills

Tools

Microsoft Active Directory

Ticketing Systems

SCADA Systems

Job description

About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling—keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position Summary

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on‑site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

• Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
• Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
• Thorough troubleshooting, documentation, and resolution of support issues and processes
• Escalation of trouble tickets to other support teams
• Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
• Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
• Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
• Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

• 1+ years in an enterprise IT Support related role
• Supporting HMIs, label printers, scanners, and other process support equipment
• Excellent customer service, attitude, and self‑motivation
• Desire to learn and grow along with the company

The position is full‑time. Compensation will be commensurate with experience.