IT/OT Support Engineer — Enterprise & SCADA

Redwood Materials Inc.; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Redwood Materials is seeking an experienced IT/OT Support specialist to join our team. The role will provide end-user device and software support, manage accounts, and optimize workflows.

It involves on-site work at multiple facilities and occasional travel, with ticket handling and cross-team collaboration to maintain smooth IT operations. The role covers Windows, MacOS, Linux, iOS, and Android devices, plus SCADA/HMI equipment in a fast-paced industrial setting.

Qualifications

• 1+ years in an enterprise IT Support related role.
• Supporting HMIs, label printers, scanners, and other process support equipment.
• Excellent customer service, attitude, and self-motivation.
• Desire to learn and grow along with the company.

Responsibilities

• Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
• Manufacturing support – SCADA devices, HMIs, process cameras, label printers, barcode scanners
• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
• Thorough troubleshooting, documentation, and resolution of support issues and processes
• Escalation of trouble tickets to other support teams
• Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
• Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
• Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
• Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills

IT Support

HMI support

Customer service

Willingness to learn

Job description

Redwood Materials is seeking an experienced IT/OT Support specialist to join our team. The role will provide end-user device and software support, manage accounts, and optimize workflows.

It involves on-site work at multiple facilities and occasional travel, with ticket handling and cross-team collaboration to maintain smooth IT operations. The role covers Windows, MacOS, Linux, iOS, and Android devices, plus SCADA/HMI equipment in a fast-paced industrial setting.