Industrial IT Support Specialist

Redwood Materials; Ridgeville (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Redwood Materials is seeking an experienced IT/OT Support professional to join our team. You will provide end-user device and software support, manage accounts, and handle ticket escalations in a mixed on-site and remote environment across multiple facilities.

The role involves supporting Windows, MacOS, Linux, iOS and Android systems, with exposure to SCADA/HMI and manufacturing devices. National/international travel may be needed, and occasional personal vehicle use is expected.

Qualifications

• 1+ years in an enterprise IT Support related role.
• Supporting HMIs, label printers, scanners, and other process support equipment.
• IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux.
• Excellent customer service, attitude, and self-motivation.
• Desire to learn and grow along with the company.

Responsibilities

• Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers.
• Manufacturing support – SCADA devices, HMIs, process cameras, label printers, barcode scanners.
• Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices.
• MES Process development & support.
• Thorough troubleshooting, documentation, and resolution of support issues and processes.
• Escalation of trouble tickets to other support teams.
• Utilize the IT Knowledge Base system to define and promote best practices.
• Lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
• Configure IT services using Active Directory, Group Policies, Entra, inventory and warehouse system mobile device management.

Skills

1+ years IT support

HMIs & SCADA devices

AD/Azure/Windows/Mac/Linux

Customer service

Willing to learn

Tools

SCADA systems

HMIs

Barcode scanners

Printers

MDM / Mobile devices

Job description

Redwood Materials is seeking an experienced IT/OT Support professional to join our team. You will provide end-user device and software support, manage accounts, and handle ticket escalations in a mixed on-site and remote environment across multiple facilities.

The role involves supporting Windows, MacOS, Linux, iOS and Android systems, with exposure to SCADA/HMI and manufacturing devices. National/international travel may be needed, and occasional personal vehicle use is expected.