IT Support Specialist

Meridian Meadows Partners; Pittsburgh (Allegheny County); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Meridian Meadows Partners in Pittsburgh, PA is seeking an IT Support Specialist to provide technical assistance and ensure smooth IT operations in a professional office environment.

The role focuses on troubleshooting, software/hardware installations, and system monitoring, with a salary range of $45,000 to $61,489 and comprehensive benefits including health insurance and retirement plans.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of IT support or a related role.
• Knowledge of Windows and macOS operating systems.
• Experience with ITIL framework and best practices.
• Familiarity with network protocols and security best practices.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and networks.
• Monitor and maintain IT systems, ensuring optimal performance and security.
• Assist with IT projects and upgrades, including hardware and software installations.
• Document IT processes and procedures, ensuring knowledge sharing and continuity.
• Stay updated with the latest IT trends and technologies, recommending improvements where necessary.
• Support remote employees, ensuring they have the necessary tools and resources to work effectively.
• Assist with data backup and recovery, ensuring data integrity and availability.

Skills

Problem-solving

Communication

Interpersonal skills

Teamwork

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Windows OS

macOS

Networking

ITIL

Job description

Meridian Meadows Partners is hiring an IT Support Specialist in Pittsburgh, PA. This full-time role involves providing technical assistance and support to employees, ensuring smooth operations and enhancing IT infrastructure. The salary range is $45,000 - $61,489, with benefits.

Daily tasks include troubleshooting technical issues, assisting with software and hardware installations, and maintaining IT systems. You will also provide training to employees on IT tools and procedures, and monitor system performance to identify and resolve issues.

In Pittsburgh, PA, you will work closely with the IT team and collaborate with other departments in a professional office environment. The workplace is modern and equipped with state-of-the-art technology, ensuring a seamless and efficient workflow. The supportive atmosphere fosters a collaborative environment, encouraging open communication and teamwork among employees. This professional setting allows you to contribute to a dynamic and innovative workplace, where your skills and ideas are valued and appreciated.

The annual salary range for this position is between $45,000 and $61,489, providing a competitive compensation package. Employees can expect comprehensive benefits such as health insurance, which covers a wide range of medical services, and retirement plans, including employer contributions to help secure their financial future. Additionally, the role includes paid time off, allowing for personal time and vacation, which is crucial for maintaining work-life balance. Beyond the financial aspects, the position offers professional growth opportunities, enabling employees to develop their skills and advance their careers. The work environment is supportive, fostering collaboration and mutual respect among team members, which can enhance job satisfaction and productivity.

Requirements include a high school diploma or equivalent, 1-2 years of experience in IT support, proficiency in Windows and Mac operating systems, and knowledge of networking basics. Familiarity with cloud services and cybersecurity principles is a plus.

• Provide technical support to employees, resolving hardware, software, and network issues
• Install, configure, and maintain computer systems and networks
• Monitor and maintain IT systems, ensuring optimal performance and security
• Assist with IT projects and upgrades, including hardware and software installations
• Document IT processes and procedures, ensuring knowledge sharing and continuity
• Stay updated with the latest IT trends and technologies, recommending improvements where necessary
• Support remote employees, ensuring they have the necessary tools and resources to work effectively
• Assist with data backup and recovery, ensuring data integrity and availability

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in IT support or a related role
• Knowledge of Windows and macOS operating systems
• Experience with ITIL framework and best practices
• Familiarity with network protocols and security best practices
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team