IT Support Analyst

ASCENT DATA, LLC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation

Medical and Dental Insurance

Company Paid Vision Insurance

Company Paid Life and Disability Insur

Paid Vacation and Holidays

Paid Sick Leave

401(k) retirement savings plan

Tuition reimbursement Program

Employee Assistance Program (EAP)

Job summary

Ascent Data is seeking an IT Support Analyst to join our Pittsburgh-area team. You will be the first line of technical support for customers, handling issues from intake to resolution, and providing hands-on help across desktops, laptops, servers, and mobile devices.

This role offers training, certifications, and opportunities to advance within an expanding MSP environment. Travel to Zelienople area as needed and participation in an after-hours on-call rotation.

Qualifications

• Minimum two years of business IT support experience.
• Experience troubleshooting Windows desktop OS and Microsoft applications.
• Knowledge of Windows 10/11, Windows Server 2022/2025, AD, Exchange/SharePoint.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Ability to lift and move equipment up to 50 pounds.
• Driver's license required.

Responsibilities

• Serve as the first line of technical support for customers and end users.
• Take ownership of support tickets from initial contact through resolution.
• Troubleshoot and resolve hardware, software, networking, and user issues remotely and onsite.
• Support desktops, laptops, printers, mobile devices, and remote access technologies.
• Install, configure, and maintain workstation hardware and software.
• Manage user accounts and permissions within Active Directory.
• Administer and support Microsoft 365, including Exchange and SharePoint.
• Provide basic Windows Server administration and support.
• Maintain accurate documentation within the ticketing system.
• Coordinate equipment inventory and procurement activities.
• Train and assist users with technology-related questions and best practices.
• Work with vendors and third-party providers to resolve technical issues.
• Travel to customer locations in Zelienople area as needed.
• Participate in an after-hours on-call rotation.

Skills

Windows 10/11

Windows Server 2022/2025

Microsoft 365 (Exchange/SharePoint)

Active Directory

Customer service

Communication skills

Networking basics

On-site/remote support

Travel to Zelienople area

Education

Associate degree in Information Technology

Job description

Location: RIDC Park, O'Hara Township, PA

Schedule: Monday–Friday | Daylight Hours

Employment Type: Full-Time

Build Your IT Career with Ascent Data

Are you passionate about technology and helping people solve problems? Ascent Data is seeking an IT Support Analyst to join our team. This position is an excellent opportunity for an early-career IT professional looking to gain hands‑on experience across a wide variety of technologies, industries, and customer environments.

As an IT Support Analyst, you'll serve as the primary point of contact for technical support requests, helping customers and end users resolve issues quickly and professionally. You'll receive ongoing training, mentorship, and opportunities to earn industry certifications while building a rewarding career in information technology.

What You'll Do

• Serve as the first line of technical support for our customers and end users.
• Take ownership of support tickets from initial contact through resolution.
• Troubleshoot and resolve hardware, software, networking, and user issues remotely and onsite.
• Support desktops, laptops, printers, mobile devices, and remote access technologies.
• Install, configure, and maintain workstation hardware and software.
• Manage user accounts and permissions within Active Directory.
• Administer and support Microsoft 365, including Exchange and SharePoint.
• Provide basic Windows Server administration and support.
• Maintain accurate documentation within the ticketing system.
• Coordinate equipment inventory and procurement activities.
• Train and assist users with technology‑related questions and best practices.
• Work with vendors and third‑party providers to resolve technical issues.
• Travel to customer locations in the Zelienople area as needed.
• Participate in an after‑hours on‑call rotation.

Required Qualifications

What We're Looking For

• Minimum two years of experience providing technical support in a business environment.
• Experience troubleshooting Windows desktop operating systems and Microsoft applications.
• Working knowledge of:
• Windows 10 and Windows 11
• Windows Server 2022/2025
• Microsoft 365 (Exchange and SharePoint)
• Active Directory
• PC hardware, networking, and peripheral devices
• Strong customer service and communication skills.
• Ability to explain technical concepts to non‑technical users.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast‑paced environment.
• Valid driver's license and reliable transportation.
• Ability to lift and move equipment weighing up to 50 pounds.

Preferred Qualifications

• Associate degree in Information Technology or a related field.
• CompTIA A+, Network+, Security+, Microsoft, or other industry certifications.
• Experience working in a Managed Services Provider (MSP) environment.

Why Join Ascent Data?

Ascent Data is a leading Managed IT Service Provider. Our Cloud and Data Center clients span the nation. We exist to transform technology into value for our customers and help small to mid‑sized businesses succeed through advanced technology management, personalized IT strategy, and the constant support of our responsive team.

At Ascent Data, you'll work alongside experienced technology professionals who are committed to helping you grow. We invest in our employees through training, certification opportunities, and career advancement paths while providing exposure to a diverse customer base and modern technologies.

Benefits Include

• Competitive Compensation
• Medical and Dental Insurance
• Company Paid Vision Insurance
• Company Paid Life and Disability Insurance
• Paid Vacation and Holidays
• Paid Sick Leave
• 401(k) retirement savings plan
• Tuition reimbursement Program
• Employee Assistance Program (EAP)