IT Support Specialist

Juniper Ridge Solutions; Buffalo (NY); Presencial; USD 48.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement matching

Paid time off

Descripción de la vacante

Juniper Ridge Solutions in Buffalo, NY seeks an IT Support Specialist for a full-time role. You will provide technical support to employees, install and maintain computer hardware and software, and guide IT policies.

You will monitor system performance and contribute to data security and backup efforts. The ideal candidate has a high school diploma or equivalent and at least one year of IT support experience, with strong skills in Windows and macOS, networking basics, and clear communication.

Formación

• High school diploma or equivalent.
• 1+ year of IT support experience.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsabilidades

• Provide technical support to employees via phone, email, and in-person assistance.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve technical issues related to computer systems, networks, and peripherals.
• Monitor and maintain the performance and security of our IT systems.
• Assist in the implementation of new technologies and software applications.
• Document technical processes and procedures for future reference.

Conocimientos

Windows proficiency

macOS proficiency

Networking basics

Documentation

Customer service

Hardware/Software installation

Educación

Bachelor's degree in Computer Science, Information Technology, or related field

High school diploma or equivalent

Descripción del empleo

Juniper Ridge Solutions, an established IT solutions company in Buffalo, NY, seeks a skilled IT Support Specialist for a full-time position. The role involves providing technical support to employees and maintaining IT infrastructure. Salary ranges from $48,000 to $67,984.

As an IT Support Specialist, you will troubleshoot hardware and software issues, assist with system installations, and provide guidance on IT policies and procedures. You will also monitor system performance and ensure data security and backup.

You will work in an office environment in Buffalo, NY, as part of a team that supports the company's IT needs. The team collaborates to ensure smooth operations and provide excellent service to employees.

The position offers a competitive salary ranging from $48,000 to $67,984 per year, providing a solid financial foundation for employees. In addition to the base salary, the comprehensive benefits package includes comprehensive health insurance that covers a wide range of medical services, ensuring employees and their families have access to quality healthcare. The retirement plans offer generous employer matching contributions, allowing employees to build a substantial retirement savings. Paid time off includes vacation days, sick leave, and holidays, providing employees with the flexibility to balance work and personal life. These benefits are designed to support employees' overall well-being and job satisfaction.

To excel in this role, you should have a high school diploma or equivalent, and at least one year of experience in IT support. Proficiency in Windows and Mac operating systems, and familiarity with common IT tools and software are essential.

• Provide technical support to employees via phone, email, and in-person assistance.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve technical issues related to computer systems, networks, and peripherals.
• Monitor and maintain the performance and security of our IT systems.
• Assist in the implementation of new technologies and software applications.
• Document technical processes and procedures for future reference.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking technologies and protocols.
• Proficient in using project management tools and software.
• Excellent communication and problem-solving skills.