IT Support Pro | Modern Office, Growth & Benefits

Meridian Meadows Partners; Pittsburgh (Allegheny County); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Meridian Meadows Partners in Pittsburgh, PA is seeking an IT Support Specialist to provide technical assistance and ensure smooth IT operations in a professional office environment.

The role focuses on troubleshooting, software/hardware installations, and system monitoring, with a salary range of $45,000 to $61,489 and comprehensive benefits including health insurance and retirement plans.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of IT support or a related role.
• Knowledge of Windows and macOS operating systems.
• Experience with ITIL framework and best practices.
• Familiarity with network protocols and security best practices.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and networks.
• Monitor and maintain IT systems, ensuring optimal performance and security.
• Assist with IT projects and upgrades, including hardware and software installations.
• Document IT processes and procedures, ensuring knowledge sharing and continuity.
• Stay updated with the latest IT trends and technologies, recommending improvements where necessary.
• Support remote employees, ensuring they have the necessary tools and resources to work effectively.
• Assist with data backup and recovery, ensuring data integrity and availability.

Skills

Problem-solving

Communication

Interpersonal skills

Teamwork

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Windows OS

macOS

Networking

ITIL

Job description

Meridian Meadows Partners in Pittsburgh, PA is seeking an IT Support Specialist to provide technical assistance and ensure smooth IT operations in a professional office environment.

The role focuses on troubleshooting, software/hardware installations, and system monitoring, with a salary range of $45,000 to $61,489 and comprehensive benefits including health insurance and retirement plans.