IT Support Specialist

Beacon Prime Partners; Pittsburgh (Allegheny County); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Beacon Prime Partners in Pittsburgh, PA is seeking a full-time IT Support Specialist to handle daily IT issues, maintain IT systems, and ensure security.

The role involves collaboration with designers, developers, marketers, and project managers, creating wireframes and UI designs, and conducting user research while maintaining a strong focus on work-life balance.

Qualifications

• Bachelor's degree in design or a related field.
• Proficiency in Adobe Creative Suite and Sketch.
• Portfolio showcasing work.
• Experience with user-centered design principles.

Responsibilities

• Handle daily IT issues and troubleshoot technical problems.
• Provide support to employees.
• Maintain IT infrastructure and ensure system security.
• Keep systems updated.
• Data analysis and report generation.
• Collaborate with designers, developers, marketers, and project managers.

Skills

IT systems

Problem solving

Communication skills

Team collaboration

Education

Bachelor's degree in design or related field

Tools

Adobe Creative Suite

Sketch

Excel

CRM

Job description

Beacon Prime Partners, a Pittsburgh, PA-based consulting firm specializing in financial services, seeks a full-time IT Support Specialist and maintain our IT systems.

As an IT Support Specialist, you'll handle daily IT issues, troubleshoot technical problems, and provide support to employees. You'll also maintain our IT infrastructure, ensure system security, and keep systems updated.

You will work in a lively office setting in Pittsburgh, collaborating with a diverse team of professionals in the heart of the city. The office is equipped with modern amenities, including ergonomic chairs, high-speed internet, and a well-stocked kitchen for quick meals and snacks. You'll have access to various tools and software to streamline your work, such as project management platforms, communication tools, and design software. The team consists of designers, developers, marketers, and project managers, each bringing their unique expertise to the table. The workplace is open and collaborative, with shared spaces for brainstorming sessions and individual workstations. You'll be responsible for tasks such as creating wireframes, designing user interfaces, and conducting user research. The office environment is inclusive and supportive, with regular team-building activities and a strong emphasis on work-life balance. You'll need to have a bachelor's degree in design or a related field, along with proficiency in design tools like Adobe Creative Suite and Sketch. Experience with user-centered design principles and a portfolio showcasing your work are also required.

The compensation range for this position is $35,000 to $46,902 per year, with benefits such as health insurance, retirement plans, and possibly paid time off. The role involves tasks like data analysis, report generation, and customer support, requiring proficiency in software like Excel and CRM systems. Employees typically work in an office environment, collaborating with team members to meet project deadlines and company goals. The position may require a bachelor's degree in a related field and some experience in data management or customer service.

To succeed, you should have a strong IT systems understanding and a problem-solving mindset. You should be comfortable working independently and in teams, with excellent communication skills.

Handling day-to-day IT issues, troubleshooting technical problems, providing technical support to employees, maintaining IT infrastructure, ensuring systems are secure and up-to-dateSolid understanding of IT systems, strong problem-solving mindset, ability to work independently and as part of a team, excellent communication skills