IT Support Specialist

Bridgeway Valley Partners; Milwaukee (WI); Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Bridgeway Valley Partners in Milwaukee, WI is seeking a full-time IT Support Specialist to maintain our technology infrastructure and assist employees with technical issues.

The role covers troubleshooting hardware and software, installing and configuring software, and supporting remote users. Candidates should have a bachelor’s degree in computer science or related field and at least two years of IT support experience, with proficiency in Windows and macOS.

Qualifications

• Bachelor's degree in computer science or a related field.
• At least two years of IT support experience.
• Proficiency in Windows and macOS, network protocols and security measures.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Troubleshoot hardware and software issues for staff.
• Assist employees with technology problems and monitor system performance.
• Install and configure new software and support remote users.

Skills

Bachelor's degree in Computer Science

IT support experience

Windows

macOS

Network protocols

Security measures

Problem-solving

Independence

Education

Bachelor's degree in computer science or a related field

Job description

Position Overview

Bridgeway Valley Partners, based in Milwaukee, WI, is hiring a full-time IT Support Specialist. This role involves maintaining our technology infrastructure and providing support to employees.

Daily Responsibilities

Daily tasks include troubleshooting hardware and software issues, assisting employees with technology problems, and monitoring system performance. You'll also install and configure new software and support remote users.

Location and Work Environment

You'll collaborate with our IT team in Milwaukee, WI, in a dynamic workplace located in the city center. This role offers a convenient and accessible office environment. The workplace is typically an office environment, but remote work options may be available.

Compensation and Benefits

The IT Support Specialist position offers a attractive compensation ranging from $45,000 to $57,858 per year, with benefits that include health insurance, retirement plans, and paid time off.

Tools and Systems

The specialist will use various tools such as ticketing systems, remote desktop software, and monitoring tools to manage and resolve incidents efficiently.

Requirements

Requirements include a bachelor's degree in computer science or a related field, at least two years of experience in IT support, and proficiency in operating systems like Windows and macOS. Candidates should have a bachelor's degree in computer science or a related field, along with at least two years of IT support experience. Proficiency in Windows and macOS, network protocols, and security measures is required, along with strong problem-solving skills and independence.

Qualifications

• bachelor's degree in computer science or a related field
• at least two years of experience in IT support
• proficiency in Windows and macOS
• network protocols, and security measures
• strong problem-solving skills
• ability to work independently

Employment Details

• full-time, typically from Monday to Friday, 9 AM to 5 PM
• Location: Milwaukee, WI
• Hybrid/remote options may be available