IT Support Specialist

Birch Meadows Solutions; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Birch Meadows Solutions, a Tucson, AZ-based software development company, is seeking an IT Support Specialist to provide technical support and maintain IT systems. The role offers a salary range of $42,000 to $54,124 and a comprehensive benefits package.

You will troubleshoot hardware/software issues, assist with system installations, monitor performance and security, and guide employees on IT policies. Join a collaborative team in a dynamic Tucson workplace.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2–3 years of IT support experience.
• Strong knowledge of Windows and macOS.
• Proficiency with networking technologies and protocols.
• Familiarity with cloud platforms such as AWS or Azure.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical support to employees via phone, email, and in-person.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot IT issues promptly.
• Monitor and maintain network security and data backup systems.
• Assist in implementing new IT systems and technologies.
• Document IT processes and maintain records.
• Stay up-to-date with IT trends and best practices.
• Serve as liaison between IT and other departments.

Skills

Windows

macOS

Networking concepts

Problem-solving

Communication

Teamwork

Education

Bachelor's in CS/IT

Tools

AWS/Azure

Job description

Birch Meadows Solutions, a Tucson, AZ-based software development company, seeks an IT Support Specialist. This full-time role involves providing technical assistance to employees and maintaining IT systems. The position offers a salary range of $42,000 to $54,124 and a comprehensive benefits package.

As an IT Support Specialist, you will troubleshoot hardware and software issues, assist with system installations and updates, and provide guidance on IT policies and procedures. You will also monitor system performance and security, and respond to user inquiries.

You will work in a collaborative environment with a team of software developers and other IT professionals. The workplace is located in Tucson, AZ, and offers a dynamic and innovative work setting.

The salary range for this position is $42,000 to $54,124, providing a competitive starting point and potential for growth within the company.

• The comprehensive benefits package includes health insurance, which covers a wide range of medical services, ensuring employees and their families have access to quality healthcare.
• Additionally, the company offers retirement plans, such as a 401(k) or pension scheme, to help employees save and plan for their future.
• Furthermore, opportunities for professional development are available, allowing employees to enhance their skills and advance their careers within the organization.

To be successful in this role, you should have a bachelor's degree in computer science or a related field, and at least 2 years of experience in IT support. Proficiency in Windows and macOS operating systems, and familiarity with networking concepts are also required.

Responsibilities:

• Provide technical support to employees via phone, email, and in-person.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve IT issues promptly.
• Monitor and maintain network security and data backup systems.
• Assist in the implementation of new IT systems and technologies.
• Document IT processes and maintain accurate records.
• Stay up-to-date with the latest IT trends and best practices.
• Serve as a liaison between IT and other departments.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in IT support or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in networking technologies and protocols.
• Familiarity with cloud computing platforms such as AWS or Azure.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.