IT Support Specialist

Meridian Ridge Partners; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Meridian Ridge Partners in Atlanta, GA is seeking an IT Support Specialist to maintain and troubleshoot the company IT environment. The role involves assisting employees, resolving hardware, software, and network issues, and ensuring reliable IT services.

You will document IT processes, monitor systems, support security measures, and provide training on IT policies. A Bachelor's degree or equivalent, plus 2 years' IT support experience, are required, with familiarity of ServiceNow/Jira and

Qualifications

• Bachelor's degree in IT, CS, or related field, or equivalent.
• 2+ years IT support experience with hardware, software, and network troubleshooting.
• Proficiency in Windows and macOS and common office applications.
• Experience with ServiceNow, Jira, and remote desktop tools.
• Strong problem-solving and communication skills.
• IT certifications (A+, Network+, Azure Fundamentals) a plus.

Responsibilities

• Provide technical assistance and support to Meridian Ridge Partners' employees, addressing hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems, including desktops, laptops, and peripherals.
• Monitor and maintain the performance of IT infrastructure, including servers, networks, and cloud-based services.
• Assist in implementing and maintaining security measures to protect IT systems and data.
• Troubleshoot and resolve technical issues, ensuring minimal downtime and disruption to business operations.
• Maintain accurate records of IT assets, software licenses, and support tickets, and provide regular reports to management.
• Stay up-to-date with latest IT trends, technologies, and best practices, and recommend improvements to IT infrastructure.

Skills

IT support experience

Windows

macOS

Communication

Problem-solving

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

Jira

Remote desktop tools

Job description

Meridian Ridge Partners, a company specializing in investment management and financial advisory services, is hiring an IT Support Specialist in Atlanta, GA. This full-time position offers a salary range of $50,000 to $69,828. The role involves providing technical assistance and support to employees, ensuring the smooth operation of the IT infrastructure.

In this role, you will troubleshoot and resolve technical issues, assist with software and hardware installations, and maintain IT documentation. You will also monitor system performance, implement security measures, and provide training to employees on IT policies and procedures.

You will work closely with the IT team and collaborate with other departments to ensure seamless IT operations. The workplace is located in Atlanta, GA, and offers a professional environment with opportunities for growth and development.

The annual salary for this position typically falls within the range of $50,000 to $69,828, depending on various factors such as experience, location, and performance. Employees in this role can expect to receive comprehensive health insurance coverage, which may include medical, dental, and vision plans. Additionally, the company offers retirement plans, such as a 401(k) or pension scheme, to help employees save for their future. Paid time off is also provided, which may include vacation days, sick leave, and holidays, allowing employees to balance their work and personal lives effectively.

To be successful in this role, you should have a bachelor's degree in computer science, information technology, or a related field. Experience with IT support and troubleshooting is required. Knowledge of network infrastructure and security protocols is a plus. Strong communication and problem-solving skills are essential.

Interested candidates are invited to submit their applications by November 23, 2026.

Responsibilities

• Provide technical assistance and support to Meridian Ridge Partners' employees, addressing hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems, including desktops, laptops, and peripherals.
• Monitor and maintain the performance of our IT infrastructure, including servers, networks, and cloud-based services.
• Assist in the implementation and maintenance of security measures to protect our IT systems and data.
• Troubleshoot and resolve technical issues, ensuring minimal downtime and disruption to business operations.
• Maintain accurate records of IT assets, software licenses, and support tickets, and provide regular reports to management.
• Stay up-to-date with the latest IT trends, technologies, and best practices, and recommend improvements to our IT infrastructure.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 2 years of experience in IT support, with a strong background in hardware, software, and network troubleshooting.
• Proficiency in Windows and macOS operating systems, as well as experience with common productivity and office applications.
• Knowledge of IT support tools and technologies, such as ServiceNow, Jira, and remote desktop software.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Certifications in IT support, such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals, are a plus.

Benefits

• Comprehensive health insurance coverage, including medical, dental, and vision plans.
• Retirement plans, such as a 401(k) or pension scheme.
• Paid time off, including vacation days, sick leave, and holidays.