IT Support Specialist

Harbor Prime Partners; Indianapolis (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Harbor Prime Partners in Indianapolis, IN is seeking an IT Support Specialist to ensure smooth IT operations and provide top-tier employee support. The role involves troubleshooting hardware and software, assisting users, and maintaining systems with regular updates and backups.

Ideal candidates have a bachelor’s degree in a related field and 2–5 years of experience. Proficiency with Windows, Mac, Excel, SQL, and CRM tools is preferred. On-site role with potential for limited remote options.

Qualifications

• Bachelor's degree in a related field required.
• 2–5 years of relevant IT support experience.
• Proficiency with Windows and Mac operating systems.
• Experience with Excel, SQL or CRM tools is a plus.

Responsibilities

• Troubleshoot hardware and software issues for employees.
• Assist users with technical problems and requests.
• Maintain IT systems and perform regular updates and backups.
• Generate reports and assist with data analysis for clients.

Skills

Strong communication

Teamwork

Problem solving

Data analysis

Independent work

Education

Bachelor's degree in related field

Tools

Excel

SQL

CRM software

Job description

Harbor Prime Partners, a financial services firm based in Indianapolis, IN, is seeking a dedicated IT Support Specialist. In this full-time role, you will play a crucial part in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our employees.

As an IT Support Specialist, you will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining our IT systems. You will also be involved in regular system updates and backups, ensuring the security and efficiency of our network.

You will be part of a collaborative team in Indianapolis, IN, working closely with other IT professionals to deliver top-notch support services to our employees.

The annual salary for this position ranges from $42,000 to $55,283, with the exact amount depending on experience and performance. While specific benefits are not mentioned, it's common for such roles to include health insurance, retirement plans, and possibly other perks like paid time off or professional development opportunities. The job typically involves tasks such as data analysis, report generation, and client communication, often using tools like Excel, SQL, and CRM software. The workplace is usually an office environment, though remote work options may be available. Candidates should have a bachelor's degree in a related field and typically 2-5 years of relevant experience.

To excel in this role, you should have a strong background in IT support, with experience in resolving technical issues and providing user assistance. Proficiency in Windows and Mac operating systems, as well as familiarity with common IT support software, is essential. Strong communication skills and the ability to work independently and as part of a team are also crucial for this position.

Troubleshooting hardware and software issues, assisting users with technical problems, maintaining IT systems, performing regular system updates and backupsStrong background in IT support, experience in resolving technical issues, proficiency in Windows and Mac operating systems, familiarity with common IT support software, strong communication skills, ability to work independently and as part of a team