IT Support Specialist

Maple Advanced; Milwaukee (WI); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Wellness programs

Job summary

Maple Advanced in Milwaukee, WI, seeks a full-time IT Support Specialist to maintain and support our IT infrastructure. You will troubleshoot hardware, software, and network issues, install and configure new systems, and maintain documentation.

The role blends administrative duties with technical work, requiring strong communication and a bachelor’s degree. Join a collaborative, professional Milwaukee team and help ensure reliable IT operations.

Qualifications

• Bachelor's degree in a related field is required.
• Strong communication skills are essential.
• Familiarity with relevant software tools and IT systems.
• Experience in IT support and troubleshooting is preferred.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Assist with installation and configuration of new systems and software.
• Maintain IT documentation and ensure policy compliance.
• Handle data entry, customer service, and administrative tasks.
• Collaborate with Milwaukee office teams to support operations.

Skills

IT support

Troubleshooting

Communication skills

Data entry

Customer service

Administrative support

Education

Bachelor's degree in related field

High school diploma or equivalent

Tools

Microsoft Office Suite

IT support tools

Job description

Maple Advanced, a software development company based in Milwaukee, WI, is seeking a full-time IT Support Specialist. This role involves providing technical assistance and ensuring the smooth operation of our IT infrastructure.

As an IT Support Specialist, you will troubleshoot and resolve hardware, software, and network issues. You will also assist with the installation and configuration of new systems and software, maintaining our IT documentation and ensuring compliance with our IT policies and procedures.

You will be part of a dynamic team in our Milwaukee office, collaborating with our software development and project management teams. Our workplace is located in the heart of Milwaukee, offering a professional and supportive environment for our employees.

Your compensation at Maple Advanced will be between $45,000 and $63,837 per year, depending on your experience and qualifications. Benefits are not specified, but you can expect a comprehensive package that includes health insurance, retirement plans, and possibly other perks like professional development opportunities or wellness programs. The role involves a mix of administrative tasks, such as managing schedules and coordinating with team members, and technical work, like troubleshooting equipment and maintaining software systems. You'll work in a dynamic office environment, collaborating with a diverse team to achieve company goals. The position requires a bachelor's degree in a related field, strong communication skills, and familiarity with relevant software tools.

To excel in this role, you should have a strong background in IT support, with experience in troubleshooting and resolving technical issues. You should be proficient in using various IT support tools and software, with excellent communication skills and the ability to work well under pressure.

The position is available immediately and requires candidates to have a high school diploma or equivalent, as well as experience in the field. The workplace is a bustling office environment with a team of dedicated professionals. Candidates will be responsible for tasks such as data entry, customer service, and administrative support, using tools like Microsoft Office Suite and specialized software. The position offers a attractive compensation and benefits package, and the successful candidate will be expected to start within the next two weeks.

Troubleshoot and resolve hardware, software, and network issues, assist with the installation and configuration of new systems and software, maintain IT documentation, ensure compliance with IT policies and proceduresStrong background in IT support, experience in troubleshooting and resolving technical issues, proficiency in using various IT support tools and software, excellent communication skills, ability to work well under pressure