IT Support Specialist

AgileGrid Solutions; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

STS Technical Services in Milwaukee, Wisconsin, is seeking an IT Support Specialist to provide Level 1 and Level 2 technical support to employees across office operations and a fast-paced production environment. This hands-on role combines help desk service with desktop support, endpoint deployment, basic systems administration, and manufacturing technology support.

Bilingual English and Spanish communication is required to support employees effectively.

Qualifications

• One to four or more years of experience in IT support, help desk, desktop support, or a related field.
• Bilingual fluency in English and Spanish.
• Experience supporting users in office and manufacturing environments.
• Strong knowledge of Windows desktop operating systems and Microsoft 365 applications.

Responsibilities

• Provide support through help desk tickets, phone calls, email, and walk-up requests.
• Troubleshoot hardware and software issues; assist with password resets, account unlocks, Outlook and email, VPN and multifactor authentication, printers, and scanners.
• Support employees in office and production areas, including users of label printers and production terminals.
• Maintain Active Directory user accounts and access as needed; document resolutions and contribute to knowledge base.

Skills

Bilingual English/Spanish

Windows troubleshooting

Customer service

Help desk

Tools

Intune

PDQ Deploy

SCCM

Active Directory

DNS

DHCP

Job description

About The Company

STS Technical Services is a Top 100 Staffing Firm partnering with leading aerospace, manufacturing, defense, and industrial organizations across the United States. We connect skilled professionals with career opportunities where their knowledge and experience can make an immediate impact. STS Technical Services is seeking an IT Support Specialist to support employees at a Milwaukee, Wisconsin, operation that includes both office and manufacturing environments.

About The Role

The IT Support Specialist provides Level 1 and Level 2 technical support to employees across office operations and a fast paced production environment. This hands-on role combines help desk service with desktop support, endpoint deployment, basic systems administration, and manufacturing technology support. You will serve as a primary point of contact for technical questions, resolve common user issues, and take ownership of more complex troubleshooting when needed.

The successful candidate is approachable, organized, and comfortable working directly with people in varied roles and settings. Bilingual English and Spanish communication skills are required to support employees effectively. The position is based in Milwaukee, Wisconsin.

Qualifications

• One to four or more years of experience in IT support, help desk, desktop support, or a related field.
• Bilingual fluency in English and Spanish.
• Experience supporting users in office and manufacturing environments.
• Strong knowledge of Windows desktop operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Experience with Active Directory administration, PC hardware troubleshooting, and user account support.
• Strong technical troubleshooting, problem-solving, communication, customer service, and interpersonal skills.
• Ability to independently diagnose issues, prioritize multiple requests, and work effectively in a fast-paced environment.

Preferred qualifications include experience supporting Workday user access or basic administration; endpoint management tools such as Intune, PDQ Deploy, or SCCM; basic PowerShell scripting; and familiarity with DNS, DHCP, and TCP/IP. Manufacturing technology experience and CompTIA A+, CompTIA Network+, Microsoft, or other relevant IT certifications are also valued.

Responsibilities

Provide support through help desk tickets, phone calls, email, and walk-up requests. Troubleshoot hardware and software issues; assist with password resets, account unlocks, Outlook and email, VPN and multifactor authentication, network drive mapping, printers, and scanners. Support employees in office and production areas, including users of label printers, handheld devices, production terminals, and manufacturing workstations.

Support Windows 10 and Windows 11 computers and Microsoft 365 applications. Diagnose desktop and laptop hardware issues, install and update software, and image, deploy, rebuild, and maintain computers. Perform basic connectivity troubleshooting involving wireless networks and switch ports. Prepare hardware for deployment by unboxing, inventorying, and tagging equipment; set up workstations and peripherals; and assist with new-hire onboarding and technology orientation.

Maintain Active Directory user accounts, security group access, workstation domain joins, and user permissions. Help troubleshoot employee access and functionality in business systems, including Workday. Document resolutions, procedures, and recurring issues, and contribute to team knowledge and support efficiency.

Benefits

Benefits and compensation details will be shared during the hiring process. This opportunity offers the chance to apply your technical skills in a varied environment supporting both business operations and manufacturing technology.

Equal Opportunity

STS Technical Services is committed to fair and equitable employment practices. Qualified applicants will be considered without discrimination based on any status protected by applicable law.