IT Support Specialist

Harbor Pacific Inc.; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Professional workshops

Online learning access

Job summary

Harbor Pacific Inc. in Cincinnati, OH is seeking an IT Support Specialist to join our team in a full-time role. The position offers negotiable salary and growth opportunities.

You will provide technical assistance, troubleshoot hardware/software, and help maintain IT systems to support operations. Based in Cincinnati, you will work with the IT team and other departments to secure and optimize our environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of hands-on IT support experience.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and hardware components.
• Proactive problem-solving and strong user assistance skills.

Responsibilities

• Provide first-line technical support to employees, resolving IT issues and questions.
• Maintain and troubleshoot computer systems, networks, and software applications.
• Install, configure, and upgrade hardware and software as needed.
• Monitor system performance and implement improvements for efficiency.
• Assist deployment of new technologies and systems to support growth.

Skills

Technical support

Windows OS

macOS

Networking basics

Problem solving

Proactive IT approach

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Routers

Switches

Firewalls

Cloud services (AWS/Azure/GC)

Cybersecurity best practices

Job description

Harbor Pacific Inc., a logistics and transportation company based in Cincinnati, OH, seeks an IT Support Specialist for a FULL_TIME position. The salary is negotiable, and the role is open until November 23, 2026.

As an IT Support Specialist, you will provide technical assistance to employees, troubleshoot hardware and software issues, and maintain our IT systems. You'll also assist with network infrastructure and ensure data security.

You will work closely with the IT team and collaborate with other departments to support our operations. The workplace is in Cincinnati, OH, and you will be part of a growing company.

The salary for this position is negotiable based on the candidate's experience and qualifications. In addition to the competitive compensation, the company offers comprehensive health insurance coverage, including medical, dental, and vision plans. Employees also have access to retirement plans such as a 401(k) with company matching contributions. Furthermore, the company provides opportunities for professional development through tuition reimbursement programs, workshops, and access to online learning platforms. These benefits are designed to support the overall well-being and career growth of the employees.

To be considered for this role, you should have a minimum of two years of hands-on experience in IT support, demonstrating a strong understanding of both Windows and macOS operating systems. Your proficiency should extend to troubleshooting and resolving technical issues, configuring systems, and providing user assistance. Additionally, you should have a solid grasp of network infrastructure, including routers, switches, and firewalls, as well as the ability to design, implement, and maintain these systems. Familiarity with cloud services, such as AWS, Azure, or Google Cloud, and cybersecurity best practices, including threat detection, prevention, and response, is a significant plus. These skills will enable you to effectively support and secure our organization's IT environment.

• Provide first-line technical support to our employees, helping them resolve IT issues and questions.
• Maintain and troubleshoot our computer systems, networks, and software applications.
• Install, configure, and upgrade hardware and software as needed.
• Monitor system performance and implement improvements to enhance efficiency.
• Assist in the deployment of new technologies and systems to support business growth.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and hardware components.
• Excellent problem-solving skills and a proactive approach to IT issues.