IT Support Specialist

Harbor Atlantic Corp.; Milwaukee (WI); Vor Ort; USD 42.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) match

Paid time off

Zusammenfassung

Harbor Atlantic Corp. in Milwaukee, WI is seeking an IT Support Specialist to join our team. The role provides technical assistance to employees, troubleshoots hardware and software, and keeps systems secure and up-to-date.

You will work with the IT team to help others navigate IT challenges while contributing to a productive, tech-savvy workplace. A high school diploma plus IT experience are required, with a bachelor's preferred; certifications are a plus.

Qualifikationen

• Must have high school diploma or equivalent; related IT experience preferred.
• 1 year of IT support experience required.
• Proficiency with Windows and macOS operating systems.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• 2+ years of IT support experience is a plus.

Aufgaben

• Provide technical support to employees via phone, email, and in-person.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve technical issues related to IT systems and networks.
• Monitor and maintain the security of our IT infrastructure.
• Assist in the implementation of new IT systems and technologies.
• Document and maintain IT-related processes and procedures.
• Stay up-to-date with the latest IT trends and technologies.

Kenntnisse

Technical support

Troubleshooting

Communication

Problem solving

Teamwork

Windows/macOS proficiency

Ausbildung

Bachelor's degree in Computer Science/Information Technology/related field

High school diploma or equivalent

Jobbeschreibung

Harbor Atlantic Corp. is seeking an IT Support Specialist to join our team in Milwaukee, WI. This full-time position offers a competitive salary range of $42,000 to $54,687 and comprehensive benefits.

As an IT Support Specialist, you will play a crucial role in providing technical assistance to employees, helping them navigate through various IT-related challenges. Your responsibilities will include troubleshooting hardware and software issues, ensuring that all devices and systems are functioning optimally. You will also be responsible for maintaining and updating our IT systems, ensuring they are secure and up-to-date with the latest software and security patches. Additionally, you will provide training and support to employees on how to use our IT systems effectively, fostering a tech-savvy workplace. Your proactive approach and problem-solving skills will be essential in minimizing downtime and maximizing productivity within our organization.

You will work closely with the IT team and collaborate with other departments to maintain and improve our IT infrastructure. Our office is located in Milwaukee, WI.

The position offers a competitive salary range of $42,000 to $54,687 per year, providing financial stability and growth opportunities. In addition to the salary, the role includes comprehensive benefits such as health insurance, which covers medical, dental, and vision care, ensuring the well-being of the employee and their family. The retirement plans offer a 401(k) match, allowing employees to save for their future. Paid time off includes vacation days, sick leave, and holidays, providing a balanced work-life schedule. These benefits are designed to support the employee's overall health, financial security, and work-life balance.

To be successful in this role, you should have a high school diploma or equivalent, at least one year of experience in IT support, and proficiency in Windows and macOS operating systems.

The company values diversity and encourages all qualified individuals to apply.

• Provide technical support to employees via phone, email, and in-person.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve technical issues related to IT systems and networks.
• Monitor and maintain the security of our IT infrastructure.
• Assist in the implementation of new IT systems and technologies.
• Document and maintain IT-related processes and procedures.
• Stay up-to-date with the latest IT trends and technologies.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or a similar role.
• Proven ability to troubleshoot and resolve technical issues.
• Strong knowledge of operating systems, networking, and security protocols.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Network+, or Security+ are a plus.