IT Support Specialist

Medcura Health Inc; Stone Mountain (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

Medcura Health Inc in Georgia is seeking an IT Support Specialist to maintain hardware, software, and network operations. You will assist staff daily and ensure systems run reliably.

The ideal candidate has hands-on IT support experience, strong troubleshooting, knowledge of security practices, and the ability to work independently and with the team. Certifications are a plus.

Qualifications

• Proven IT support experience in a professional setting.
• Strong knowledge of hardware, software, and network troubleshooting.
• Familiarity with data security practices and data management protocols.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.
• Organizational skills to manage multiple tasks and prioritize effectively.
• Relevant certifications (e.g., CompTIA A+, Microsoft) are a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Responsibilities

• Provide technical assistance to staff regarding hardware, software, and network issues.
• Monitor system functionality to identify and resolve potential problems.
• Maintain data handling practices to ensure security and compliance.
• Support routine technology operations, including updates, backups, and maintenance.
• Evaluate equipment needs and recommend upgrades or new solutions.
• Coordinate daily IT activities, including troubleshooting, user accounts, and inventory.
• Collaborate with IT and other departments to implement effective solutions.

Skills

IT support experience

Troubleshooting

Communication skills

Teamwork

Organizational skills

Education

Bachelor’s degree in IT/CS or related field

Job description

Description

IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our dynamic team. This role offers an excellent opportunity to contribute to the smooth operation of our technology infrastructure while supporting staff in their daily tasks. The ideal candidate will be proactive, detail-oriented, and committed to ensuring optimal use of hardware, software, and related systems across the organization.

Key Responsibilities

• Provide technical assistance and support to staff members regarding hardware, software, and network issues
• Monitor system functionality to identify and resolve potential problems proactively
• Maintain data handling practices to ensure security, accuracy, and compliance
• Support routine technology operations, including system updates, backups, and maintenance
• Evaluate equipment needs and recommend upgrades or new solutions to enhance organizational efficiency
• Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
• Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions

Skills and Qualifications

• Proven experience in IT support or a related role
• Strong knowledge of hardware, software, and network troubleshooting
• Familiarity with data security practices and data management protocols
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively within a team
• Organizational skills to manage multiple tasks and prioritize effectively
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred

Join our organization and be part of a collaborative culture that values innovation, continuous learning, and professional growth. We offer competitive benefits and opportunities to develop your skills in a supportive environment.