IT Support Specialist

Pivotal Solutions; Billings (MT); On-site; USD 48,000 - 72,000; Full time

Job summary

Pivotal Solutions in Billings, MT is seeking an IT Support Specialist to handle daily IT needs, ongoing maintenance, asset tracking, and training employees on essential IT functions and requirements.

The ideal candidate will have a strong passion for IT systems and a willingness to learn and grow in a collaborative environment.

Qualifications

• 2 years of relevant technical experience.
• Proficiency in Windows, macOS, and Linux.
• Excellent computer skills and ability to quickly learn new systems.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication.

Responsibilities

• Provide first-line technical support to on-site and remote users.
• Monitor and adjust computer systems and software settings as needed.
• Deploy new and replacement equipment with proper installation.
• Maintain asset tracking and assist with equipment replacement schedules.
• Install hardware and software and perform minor repairs.
• Develop training materials and train users on IT functions.
• Stay up-to-date with desktop and LAN technologies through ongoing education.
• Coordinate network coverage with the IT Manager; occasional night/weekend work.
• Complete other duties as assigned.

Skills

Windows

macOS

Linux

Job description

Billings, United States | Posted on 09/08/2026

As an IT Support Specialist, you'll be a key player in handling the company's daily IT needs, including ongoing maintenance, asset tracking, and training employees on essential IT functions and requirements. The ideal candidate will have a strong passion for IT systems and a willingness to learn and grow in a collaborative environment.

Key Responsibilities:

• Provide first-line technical support to on-site and remote users via phone, email, and in-person interactions.
• Monitor the daily performance of computer systems, modifying configurations, utilities, and software default settings as necessary for workstations.
• Deploy new and replacement equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software. Guarantee end-user satisfaction, accuracy, and timely completion.
• Maintain asset tracking records and collaborate with the IT Manager to develop and manage the equipment replacement schedule.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Stay up-to-date with current desktop and LAN technologies through continuing education, journal reviews, web searches, and formal seminar opportunities.
• Coordinate network coverage with the IT Manager. Occasional night and/or weekend work may be required.
• Complete other duties as assigned.

Requirements

• 2 years of relevant technical experience
• Proficiency in various operating systems (Windows, macOS, Linux)
• Excellent computer skills and the ability to quicklylearn new computer systems
• Strong organizational skills and exceptional attention to detail
• Pleasant and professional demeanor in all client and internal communications
• Effective verbal and written communication skills, tailored to the needs of the audience
• Intellectual curiosity and a desire to grow within the field of IT
• Adaptability and the ability to stay current with the latest trends and best practices in technology