IT Support Specialist

Emerson Zane; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Emerson Zane in Minneapolis, MN is seeking a skilled IT Support Specialist to provide frontline technical assistance to employees and ensure smooth operation of IT systems. You will troubleshoot hardware, software, and network issues, install and maintain computers and peripherals, and document IT processes.

The role requires a Bachelor's degree in CS/IT, 3+ years in IT support, strong Windows/macOS knowledge, and excellent communication.

Qualifications

• Must have a Bachelor's degree in Computer Science, IT, or related field.
• Minimum 3 years of IT support experience.
• Strong knowledge of Windows and Mac operating systems.
• Experience troubleshooting hardware, software and network issues.
• Familiarity with Active Directory and common business applications.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support to employees via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Monitor and maintain performance of IT systems and networks.
• Assist with implementation of new technology and upgrades.
• Create and maintain documentation for IT processes and procedures.
• Collaborate with IT team to resolve complex problems.
• Train and support employees on technology usage.
• Stay up-to-date with latest technology trends.
• Adhere to security protocols and maintain data confidentiality.
• Participate in on-call rotation for after-hours support.

Skills

Strong communication

Customer service

Teamwork

Problem solving

Multi-tasking

Independent work

Fast-paced environment

Security/compliance awareness

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

Microsoft Office

Windows

macOS

Job description

We are seeking a highly skilled and dedicated IT Support Specialist to join our team at a large government agency. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Provide technical support to employees via phone, email, or in-person
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems, applications, and peripherals
• Monitor and maintain the performance of IT systems and networks
• Assist with the implementation of new technology and upgrades
• Create and maintain documentation for IT processes and procedures
• Collaborate with other IT team members to identify and resolve complex technical problems
• Train and support employees on the use of technology and software
• Stay up-to-date with the latest technology trends and developments
• Adhere to security protocols and maintain data confidentiality
• Participate in on-call rotation for after-hours support as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in IT support
• Strong knowledge of Windows and Mac operating systems
• Experience with troubleshooting hardware, software, and network issues
• Familiarity with Active Directory, Microsoft Office, and other common business applications
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Experience working in a government agency or similar environment is a plus

We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and collaborative work environment
• The chance to make a positive impact on the community through your work

We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds.