IT Support Specialist

MedCura Health, Inc.; Stone Mountain (GA); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

MedCura Health, Inc. is seeking an IT Support Specialist to maintain hardware, software, and network systems across the organization. The role focuses on ensuring smooth technology operations and proactive issue resolution.

The ideal candidate will be proactive, detail-oriented, and capable of supporting staff with daily tasks while upholding data security and compliance standards. This is an on-site position in Stone Mountain, GA.

Formación

• IT support experience within a professional setting.
• Strong hardware, software and network troubleshooting abilities.
• Familiarity with data security practices and data management basics.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team.
• Strong organizational skills to manage multiple tasks.

Responsabilidades

• Provide technical assistance on hardware, software, and network issues to staff.
• Monitor system functionality and resolve problems proactively.
• Maintain data handling practices to ensure security and accuracy.
• Support routine technology operations, including updates, backups, and maintenance.
• Evaluate equipment needs and propose upgrades or new solutions.
• Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking.
• Collaborate with IT and other departments to implement effective technology solutions.

Conocimientos

IT support experience

Hardware troubleshooting

Network troubleshooting

Data security

Problem solving

Communication

Team collaboration

Organizational skills

Certifications

Educación

Bachelor’s degree in IT/CS or related field

Herramientas

CompTIA A+

Microsoft Certified IT Professional

Descripción del empleo

Description

IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our dynamic team. This role offers an excellent opportunity to contribute to the smooth operation of our technology infrastructure while supporting staff in their daily tasks. The ideal candidate will be proactive, detail-oriented, and committed to ensuring optimal use of hardware, software, and related systems across the organization.

Key Responsibilities

• Provide technical assistance and support to staff members regarding hardware, software, and network issues
• Monitor system functionality to identify and resolve potential problems proactively
• Maintain data handling practices to ensure security, accuracy, and compliance
• Support routine technology operations, including system updates, backups, and maintenance
• Evaluate equipment needs and recommend upgrades or new solutions to enhance organizational efficiency
• Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
• Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions

Skills and Qualifications

• Proven experience in IT support or a related role
• Strong knowledge of hardware, software, and network troubleshooting
• Familiarity with data security practices and data management protocols
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively within a team
• Organizational skills to manage multiple tasks and prioritize effectively
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred

Join our organization and be part of a collaborative culture that values innovation, continuous learning, and professional growth. We offer competitive benefits and opportunities to develop your skills in a supportive environment.