IT Support Specialist

Phoenix Investors; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Phoenix Investors is seeking an IT Support Specialist (Level 1/2) to join our team in Milwaukee. This role emphasizes collaboration and ownership while delivering a high-quality end-user experience.

The ideal candidate has strong end-user support experience and structured troubleshooting skills. This position is on-site, aiming to enhance IT service delivery while ensuring clear communication and effective documentation.

Qualifications

• Strong end-user support experience.
• Customer-focused mindset with a collaborative approach.
• Structured troubleshooting skills for resolving issues efficiently.

Responsibilities

• Deliver high-quality IT support across devices and applications.
• Own troubleshooting and resolution of IT issues.
• Ensure accurate documentation and escalation as needed.

Skills

End-user support experience

Customer-focused mindset

Structured troubleshooting skills

Clear communication

Job description

We are seeking an IT Support Specialist (Level 1/2) to join our growing team. Unlike a traditional help desk role, this position emphasizes collaboration, ownership from start to finish, and clear communication and documentation. The ideal candidate brings strong end-user support experience, a customer-focused mindset, structured troubleshooting skills, and a curiosity for continuous improvement. This is an on-site role based in our Milwaukee office; remote work is not available.

This role serves as the frontline of IT service delivery, responsible for delivering a high-quality end-user experience across devices, applications, and access services. The IT Support Specialist owns initial troubleshooting and resolution while ensuring accurate documentation and appropriate escalation.