IT Support Specialist

Summit Pacific Partners; Miami (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer match

Paid time off

Job summary

Summit Pacific Partners, a financial services firm in Miami, FL, seeks an IT Support Specialist for a full-time role. You will troubleshoot, install, configure, and maintain software and hardware, and provide staff training to ensure high productivity and security.

The position sits in our Miami IT department within a fast-paced environment. The ideal candidate has a bachelor’s degree in IT or related field and 1–3 years IT support experience, with strong hardware, software, networking, and

Qualifications

• Bachelor's degree in Computer Science, IT or a related field.
• 1–3 years of IT support or similar role.
• Strong technical skills in hardware, software, and networking.
• Excellent problem-solving and troubleshooting abilities.
• Knowledge of IT security best practices and compliance standards.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Familiarity with ITIL or other IT service management frameworks.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-line technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain software and hardware, ensuring optimal performance.
• Conduct troubleshooting and diagnostics to resolve IT problems efficiently.
• Assist in the deployment of new technologies and systems.
• Monitor and maintain network security, ensuring data protection and compliance.
• Train and educate employees on IT systems and best practices.
• Document and maintain IT policies and procedures.
• Stay up-to-date with the latest IT trends and technologies, applying this knowledge to improve our systems.

Skills

Windows

Mac OS

Networking

Security best practices

Troubleshooting

IT security

Education

Bachelor's degree in Computer Science / Information Technology / related field

Tools

ITIL framework

Job description

Summit Pacific Partners, a financial services firm in Miami, FL, seeks an IT Support Specialist for a FULL_TIME position. The role involves providing technical support and ensuring smooth operations. Salary range is $48,000 - $67,536. Applications accepted until 2026-11-23.

As IT Support Specialist, you'll troubleshoot and resolve technical issues, install and configure software and hardware, and provide training to staff. You'll be the first point of contact for IT issues, ensuring high productivity and security.

You'll work in our IT department in Miami, FL, as part of a growing team. Our workplace is in a vibrant city, offering a fast-paced, rewarding environment.

The annual compensation for this position ranges from $48,000 to $67,536, providing a competitive salary within the industry. In addition to the base pay, employees are eligible for comprehensive benefits such as health insurance, which covers a wide range of medical services, including doctor visits, hospital stays, and prescription medications. The retirement plan offers a generous employer match, encouraging employees to save for their future. Paid time off includes vacation days, sick leave, and holidays, allowing employees to balance work and personal life effectively. These benefits contribute to a well-rounded compensation package that supports the overall well-being and job satisfaction of employees.

You should have a bachelor's degree in IT or related field, 2+ years of IT support experience, proficiency in Windows and Mac OS, and knowledge of network security.

Responsibilities:

• Provide first-line technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain software and hardware, ensuring optimal performance.
• Conduct troubleshooting and diagnostics to resolve IT problems efficiently.
• Assist in the deployment of new technologies and systems.
• Monitor and maintain network security, ensuring data protection and compliance.
• Train and educate employees on IT systems and best practices.
• Document and maintain IT policies and procedures.
• Stay up-to-date with the latest IT trends and technologies, applying this knowledge to improve our systems.

Qualifications:

• A bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Strong technical skills in hardware, software, and networking.
• Excellent problem-solving and troubleshooting abilities.
• Knowledge of IT security best practices and compliance standards.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Familiarity with ITIL or other IT service management frameworks.
• Ability to work independently and manage multiple tasks in a fast-paced environment.