IT Support Specialist

Onyx Premier Partners; Chicago (IL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Professional development

Job summary

Onyx Premier Partners in Chicago, IL is seeking an IT Support Specialist to maintain IT infrastructure and provide hands-on technical support to employees. This full-time role focuses on troubleshooting hardware and software, assisting with networks, and user training to keep systems reliable and secure.

A bachelor’s degree in IT or a related field and 1–3 years of IT support experience are required. Strong Windows and macOS knowledge, plus proficiency with Microsoft Office and antivirus tools,

Qualifications

• Bachelor's degree in IT or a related field is required.
• 1–3 years of IT support or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiar with Microsoft Office, Adobe Suite, and antivirus software.

Responsibilities

• Provide technical support to employees, including troubleshooting hardware and software issues.
• Maintain and update IT systems and software, ensuring they run efficiently.
• Assist in setup and configuration of new hardware and software for employees.
• Monitor IT systems for potential issues and address them proactively.
• Document IT processes and procedures for future reference.
• Stay up-to-date with the latest IT trends and technologies to improve IT infrastructure.

Skills

Windows OS

macOS

Communication

Problem solving

Teamwork

Education

Bachelor's degree in IT/CS

Tools

Microsoft Office

Adobe Suite

Antivirus software

Job description

Onyx Premier Partners, a leading financial services firm, seeks an IT Support Specialist in Chicago, IL. This full-time role involves maintaining IT infrastructure and providing technical support to employees. The position offers a salary range of $40,000 to $54,308.

As an IT Support Specialist, you’ll troubleshoot hardware and software issues, assist with network problems, and provide user training. You’ll also monitor system performance and implement security measures to protect company data.

You’ll collaborate with a team of IT professionals in Chicago, IL, where the workplace is professional and supportive, fostering a positive work culture. This environment encourages teamwork and mutual support, allowing you to grow and develop your skills. The office is well-organized and equipped with the latest technology, providing a conducive atmosphere for productivity and innovation. Regular team meetings and brainstorming sessions are held to discuss projects and share ideas, ensuring everyone is on the same page. The company values work-life balance and offers flexible working hours, making it easier for employees to manage their personal commitments. Overall, the workplace is a great place to work, with a strong emphasis on professionalism, teamwork, and personal growth.

The salary range for this position is $40,000 to $54,308 per year, providing a competitive starting point and potential for growth. Benefits include comprehensive health insurance that covers medical, dental, and vision care, as well as a retirement plan with employer contributions to help employees save for their future. Additionally, the company offers professional development opportunities, such as tuition reimbursement and access to online courses and workshops, to support employees’ career advancement.

To excel in this role, you should have a bachelor's degree in IT or a related field. Experience with IT support systems and troubleshooting is required. Strong communication skills and a customer-focused approach are essential.

• Provide technical support to employees, including troubleshooting hardware and software issues.
• Maintain and update IT systems and software, ensuring they are running efficiently.
• Assist in the setup and configuration of new hardware and software for employees.
• Monitor IT systems for potential issues and address them proactively.
• Document IT processes and procedures for future reference.
• Stay up-to-date with the latest IT trends and technologies to improve our IT infrastructure.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common IT software and tools, such as Microsoft Office, Adobe Suite, and antivirus software.
• Excellent problem‑solving skills and the ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.