IT Support Specialist

Frost Vertex Group; Miami (FL); Hybrid; USD 79,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Frost Vertex Group in Miami, FL seeks a full-time IT Support Specialist to provide technical assistance, troubleshoot hardware and software, and support network and system installations. The role includes training new employees, monitoring performance, and implementing security measures to protect data.

Ideal candidates hold a bachelor's degree in a related field with 2+ years IT support experience, proficiency in Windows and macOS, and familiarity with networking and security best practices.

Qualifications

• Requires a bachelor's degree in a related field and 2+ years in IT support.
• Strong knowledge of Windows and macOS, networking, and security basics.
• Experience with standard productivity and project tools (Office, Asana, Trello).

Responsibilities

• Provide technical assistance and support to employees across the company.
• Troubleshoot hardware and software issues and assist with network/system installs.
• Train new employees on IT policies and procedures; monitor system performance.

Skills

Windows

macOS

Networking

Security best practices

Troubleshooting

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Microsoft Office Suite

Asana

Trello

Job description

Frost Vertex Group, a leading financial services company based in Miami, FL, is seeking a full-time IT Support Specialist. This role involves providing technical assistance and support to employees, ensuring the smooth operation of IT systems.

Your day-to-day tasks include troubleshooting hardware and software issues, assisting with network and system installations, and training new employees on IT policies and procedures. You will also monitor system performance and implement security measures to protect company data.

You will work closely with the IT team in Miami, FL, in a modern office environment. Our team is dedicated to providing excellent customer service and support to clients and employees.

The annual salary for this position ranges from $79,000 to $101,611, depending on experience and qualifications. This role offers a comprehensive benefits package, which may include health insurance, retirement plans, paid time off, and professional development opportunities. The position requires a bachelor's degree in a relevant field, typically 3-5 years of experience in the industry, and proficiency in industry-standard software such as Microsoft Office Suite and project management tools like Asana or Trello. The workplace is typically a modern office environment, but may also involve remote work options. Key responsibilities include managing projects, coordinating with team members, and ensuring tasks are completed on time and within budget. Strong communication skills and the ability to work well under pressure are also essential.

To be successful, you should have a bachelor's degree in computer science, information technology, or a related field. You need at least 2 years of IT support experience, with a strong understanding of hardware, software, and network systems. Proficiency in Windows and macOS operating systems, and familiarity with common networking protocols and security best practices, are required.

Providing technical assistance and support to employees, troubleshooting hardware and software issues, assisting with network and system installations, monitoring system performance, implementing security measures, and providing training to new employees on IT policies and procedures.Bachelor's degree in computer science, information technology, or a related field, at least 2 years of experience in IT support, strong understanding of hardware, software, and network systems, proficiency in Windows and macOS operating systems, and familiarity with common networking protocols and security best practices.