IT Support Specialist

Summit Grove Group; Los Angeles (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) or pension plan

Professional development

Job summary

Summit Grove Group in Los Angeles is seeking an IT Support Specialist to provide technical support to employees and clients, troubleshoot hardware/software, and assist with network issues.

This full-time role offers opportunities for growth in a collaborative Los Angeles office, with health insurance, retirement plans, and professional development programs. Candidates should have a bachelor's degree and at least two years of IT support experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and configuration.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support and assistance to employees and clients
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain IT systems and software
• Monitor performance of IT systems and networks
• Assist in implementing new IT systems and technologies
• Provide training and support to end-users on IT systems and software
• Document and maintain IT support records and procedures
• Stay up-to-date with the latest IT trends and technologies

Skills

Windows OS

Mac OS

Network troubleshooting

ITIL familiarity

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

Summit Grove Group, an established IT solutions company in Los Angeles, CA, seeks an IT Support Specialist for a FULL_TIME position. The role offers a salary range of $48,000 - $67,568 and is valid until November 23, 2026.

As an IT Support Specialist, you will provide technical support and assistance to employees and clients. Your tasks include troubleshooting hardware and software issues, assisting with network problems, and providing training and guidance on IT systems.

You will work with a team of IT professionals in our Los Angeles office, located in the vibrant city of Los Angeles, CA. The workplace is nestled in the heart of the city, offering a collaborative environment where you can engage with your colleagues and share ideas. The office is designed to foster creativity and innovation, with open spaces that encourage teamwork and communication. You'll have the opportunity to work alongside professionals from various IT disciplines, contributing to a dynamic and supportive work environment.

The salary range for this position is between $48,000 and $67,568 per year, providing a competitive base pay that can vary based on experience and location. Employees are also eligible for comprehensive health insurance plans that cover medical, dental, and vision care, ensuring their well-being and that of their families. Retirement plans, such as a 401(k) or pension scheme, are available to help employees save and plan for their future. Additionally, professional development opportunities are offered, including training programs, workshops, and certifications, to help employees enhance their skills and advance their careers.

You should have a strong background in IT support, with experience in troubleshooting hardware and software issues. A passion for helping others and excellent communication skills are also required.

Responsibilities

• Provide technical support and assistance to employees and clients
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain IT systems and software
• Monitor and maintain the performance of IT systems and networks
• Assist in the implementation of new IT systems and technologies
• Provide training and support to end-users on IT systems and software
• Document and maintain IT support records and procedures
• Stay up-to-date with the latest IT trends and technologies

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in IT support
• Strong knowledge of Windows and Mac operating systems
• Experience with network troubleshooting and configuration
• Familiarity with ITIL or other IT service management frameworks
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills