IT Support Specialist — Miami | Training & Security Focus

Summit Pacific Partners; Miami (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer match

Paid time off

Job summary

Summit Pacific Partners, a financial services firm in Miami, FL, seeks an IT Support Specialist for a full-time role. You will troubleshoot, install, configure, and maintain software and hardware, and provide staff training to ensure high productivity and security.

The position sits in our Miami IT department within a fast-paced environment. The ideal candidate has a bachelor’s degree in IT or related field and 1–3 years IT support experience, with strong hardware, software, networking, and

Qualifications

• Bachelor's degree in Computer Science, IT or a related field.
• 1–3 years of IT support or similar role.
• Strong technical skills in hardware, software, and networking.
• Excellent problem-solving and troubleshooting abilities.
• Knowledge of IT security best practices and compliance standards.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Familiarity with ITIL or other IT service management frameworks.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-line technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain software and hardware, ensuring optimal performance.
• Conduct troubleshooting and diagnostics to resolve IT problems efficiently.
• Assist in the deployment of new technologies and systems.
• Monitor and maintain network security, ensuring data protection and compliance.
• Train and educate employees on IT systems and best practices.
• Document and maintain IT policies and procedures.
• Stay up-to-date with the latest IT trends and technologies, applying this knowledge to improve our systems.

Skills

Windows

Mac OS

Networking

Security best practices

Troubleshooting

IT security

Education

Bachelor's degree in Computer Science / Information Technology / related field

Tools

ITIL framework

Job description

Summit Pacific Partners, a financial services firm in Miami, FL, seeks an IT Support Specialist for a full-time role. You will troubleshoot, install, configure, and maintain software and hardware, and provide staff training to ensure high productivity and security.

The position sits in our Miami IT department within a fast-paced environment. The ideal candidate has a bachelor’s degree in IT or related field and 1–3 years IT support experience, with strong hardware, software, networking, and