IT Support Specialist

Flint Advanced Group; New York (NY); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan with employer matching

Tuition reimbursement

Résumé du poste

Flint Advanced Group, a company specializing in advanced IT solutions, is seeking an IT Support Specialist in New York, NY. This full-time position offers a salary range of $40,000 to $55,904.

As an IT Support Specialist, you will troubleshoot and resolve technical issues, ensuring the smooth operation of our IT infrastructure. You will also provide top-notch customer service to our clients and internal teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Specialist or a similar role.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using IT support tools and software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and the ability to travel to client sites as needed.

Responsabilités

• Provide first-level technical support to end-users, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain network security, including firewalls, antivirus software, and other security measures.
• Assist in the implementation of new IT systems and technologies.
• Document all IT-related issues and their resolutions for future reference.
• Stay up-to-date with the latest IT trends, technologies, and best practices.
• Serve as a point of contact for all IT-related inquiries and concerns.

Connaissances

Troubleshooting

Communication

Teamwork

Customer service

Formation

Bachelor's degree in Computer Science or IT

Outils

Windows

macOS

Description du poste

Flint Advanced Group, a company specializing in advanced IT solutions, is seeking an IT Support Specialist in New York, NY. This full-time position offers a salary range of $40,000 to $55,904.

As an IT Support Specialist, you will troubleshoot and resolve technical issues, ensuring the smooth operation of our IT infrastructure. You will also provide top-notch customer service to our clients and internal teams.

You will work in a dynamic environment with our team in New York, NY, a bustling city known for its vibrant tech scene and diverse cultural offerings. This role requires a proactive and detail-oriented professional who is passionate about technology, a field that is constantly evolving and shaping the way we live and work. You will be expected to contribute to our innovative projects, collaborate with cross-functional teams, and stay up-to-date with the latest technological advancements. Your enthusiasm for technology will drive you to seek out new learning opportunities and share your knowledge with your colleagues.

The salary range for this position is between $40,000 and $55,904 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans. Additionally, the company offers a retirement plan with employer matching contributions, allowing employees to save for their future. Professional development opportunities are also available, such as tuition reimbursement for courses or certifications related to the job role. These benefits aim to support the overall well-being and career growth of the employees.

You should have a degree in Computer Science or a related field, and 2+ years of experience in IT support. Familiarity with Windows and macOS operating systems, and proficiency in troubleshooting hardware and software issues are required.

Responsibilities:

• Provide first-level technical support to end-users, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain network security, including firewalls, antivirus software, and other security measures.
• Assist in the implementation of new IT systems and technologies.
• Document all IT-related issues and their resolutions for future reference.
• Stay up-to-date with the latest IT trends, technologies, and best practices.
• Serve as a point of contact for all IT-related inquiries and concerns.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Specialist or a similar role.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using IT support tools and software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and the ability to travel to client sites as needed.