IT Support Specialist

TEKsystems; Louisville (KY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Time Off/Leave

Job summary

TEKsystems in Louisville, KY seeks an IT Support Specialist to join a growing infrastructure and support team. You will provide technical assistance to end users, maintain computing environments, and support day-to-day enterprise systems.

The ideal candidate has strong troubleshooting skills, customer service experience, and a willingness to expand their technical knowledge through ongoing training and professional development.

Qualifications

• Knowledge of desktop support, computer hardware, operating systems, and networking fundamentals.
• Experience troubleshooting technical issues in a professional environment.
• Strong customer service and communication skills.
• Ability to diagnose and resolve hardware, software, and user-related issues.
• Willingness to learn new technologies and participate in ongoing technical training.

Responsibilities

• Provide technical support for desktop and laptop systems, peripherals, and end-user devices.
• Install, configure, upgrade, and maintain hardware and software solutions.
• Troubleshoot and resolve operating system, application, and connectivity issues.
• Support user account management and access requests.
• Monitor and maintain business-critical applications and technology services.
• Assist with email, collaboration, and communication platforms.
• Support server environments and infrastructure systems, including physical and virtual environments.
• Maintain system security and ensure adherence to IT policies and best practices.
• Document issues, resolutions, and support activities while delivering excellent customer service.

Skills

Desktop support

Hardware knowledge

Networking fundamentals

Troubleshooting

Customer service

Communication skills

Job description

Overview

We are seeking an IT Support Specialist to join a growing infrastructure and support team. This individual will provide technical assistance to end users, maintain computing environments, and support the day-to-day operation of enterprise technology systems. The ideal candidate possesses strong troubleshooting skills, customer service experience, and a willingness to expand their technical knowledge through ongoing training and professional development.

Key Responsibilities

• Provide technical support for desktop and laptop systems, peripherals, and end-user devices.
• Install, configure, upgrade, and maintain hardware and software solutions.
• Troubleshoot and resolve operating system, application, and connectivity issues.
• Support user account management and access requests.
• Monitor and maintain business-critical applications and technology services.
• Assist with email, collaboration, and communication platforms.
• Support server environments and infrastructure systems, including physical and virtual environments.
• Maintain system security and ensure adherence to IT policies and best practices.
• Document issues, resolutions, and support activities while delivering excellent customer service.

Required Qualifications

• Knowledge of desktop support, computer hardware, operating systems, and networking fundamentals.
• Experience troubleshooting technical issues in a professional environment.
• Strong customer service and communication skills.
• Ability to diagnose and resolve hardware, software, and user-related issues.
• Willingness to learn new technologies and participate in ongoing technical training.

Preferred Skills

• End-user support
• User account administration
• Operating system support
• Hardware installation and maintenance
• Technical troubleshooting
• Customer service and communication
• Networking fundamentals

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay And Benefits

The pay range for this position is $23.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville, KY.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,00 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.