Desktop Support Technician

TEKsystems; North Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

TEKsystems is seeking a Desktop Support Technician to deliver on-site and remote end-user support in a fast-paced environment. You will troubleshoot Windows 10/11, manage user accounts in AD, and handle hardware imaging and deployments on desktops and laptops.

You will resolve hardware, software, and network issues, support printers and mobile devices, and document steps in a ticketing system while providing excellent customer service on the factory floor and warehouse environments.

Qualifications

• Experience supporting Windows 10/11 environments.
• Strong knowledge of desktop hardware and troubleshooting.
• Experience administering Active Directory user accounts and permissions.
• Networking basics including TCP/IP, DNS, DHCP and wireless.
• Experience with printers, scanners, and peripheral devices.
• Ability to work independently in manufacturing/warehouse settings.
• Excellent verbal and written communication, customer service oriented.

Responsibilities

• Provide onsite and remote support for desktops, laptops, and end-user tech.
• Troubleshoot Windows 10/11 OS issues and perform imaging/deployment.
• Configure hardware, install software, and manage assets.
• Administer users in Active Directory; handle passwords and group membership.
• Diagnose hardware, software, and application issues; escalate when needed.
• Support printers, scanners, mobile devices, and peripherals.
• Troubleshoot TCP/IP, DNS, DHCP, and wireless connectivity.
• Document troubleshooting steps in the ticketing system.
• Deliver strong customer service across manufacturing/warehouse environments.

Skills

Windows 10/11

Hardware troubleshooting

Active Directory

Networking basics

Wireless networking

Printers & peripherals

Mobile devices

Imaging & deployment

Customer service

Manufacturing IT support

Tools

Microsoft 365

Ticketing systems

Imaging tools

Job description

Job Summary

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, networking, and peripheral issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows environments, managing user accounts, and resolving technical issues across desktops, laptops, printers, and mobile devices.

Key Responsibilities

• Provide onsite and remote support for desktops, laptops, and end-user technology.
• Troubleshoot and resolve Windows 10 and Windows 11 operating system issues.
• Install, configure, image, and maintain desktop and laptop hardware.
• Manage user accounts, permissions, password resets, and group membership within Active Directory.
• Diagnose and resolve hardware, software, and application-related issues.
• Support printers, scanners, mobile devices, and other peripheral equipment.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, wireless networks, and related technologies.
• Assist with device deployments, hardware refreshes, upgrades, and asset management activities.
• Document support activities, troubleshooting steps, and issue resolutions within the ticketing system.
• Escalate complex technical issues to appropriate teams when necessary.
• Deliver outstanding customer service while supporting users across manufacturing, warehouse, or industrial environments.

Required Qualifications

• Experience supporting Windows 10 and Windows 11 environments.
• Strong knowledge of desktop hardware, operating systems, and troubleshooting methodologies.
• Experience administering user accounts and permissions in Active Directory.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, and connectivity troubleshooting.
• Experience supporting printers, scanners, mobile devices, and other peripheral technologies.
• Ability to work independently and manage multiple priorities in a manufacturing, warehouse, or industrial setting.
• Strong verbal and written communication skills.
• Excellent customer service and end-user support experience.

Preferred Qualifications

• Experience with Microsoft 365 applications and services.
• Familiarity with ticketing systems and IT service management practices.
• Experience with PC deployments, imaging, and hardware refresh projects.
• CompTIA A+, Network+, or equivalent technical certifications.

Top Skills

• Windows 10 & Windows 11 Support
• Desktop Hardware Troubleshooting
• Active Directory Administration
• TCP/IP, DNS & DHCP
• Wireless Networking
• Printer & Peripheral Support
• Mobile Device Support
• Hardware Deployment & Imaging
• Customer Service
• Manufacturing/Warehouse IT Support

Job Type & Location

This is a Contract position based out of North Chicago, IL.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Chicago,IL.

Application Deadline

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.