IT Support Technician

TEKsystems; Grand Rapids (MI); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems in Grand Rapids, MI is seeking an experienced IT Help Desk/ Service Desk Support Specialist for a long-term contract opportunity. You will provide Tier 1 support via phone, email, and ticketing systems, troubleshoot hardware and software, and document tickets.

The role requires 2+ years of experience, strong customer service, and the ability to work in a high-volume environment; hybrid work arrangement in Grand Rapids.

Qualifications

• 2+ years of Help Desk or Service Desk experience.
• Experience troubleshooting hardware, software, and user issues.
• Strong customer service and communication skills.
• Experience using a ticketing system.

Responsibilities

• Provide Tier 1 technical support via phone, email, and ticketing systems.
• Log, prioritize, track, and resolve service requests and incidents.
• Troubleshoot hardware, software, network, and workstation issues.
• Perform initial diagnosis and escalate complex issues when necessary.
• Maintain accurate documentation within ticketing systems.

Skills

Help Desk

Customer Service

Ticketing System

Communication

Hardware/Software Troubleshooting

Education

Associate degree in Information Technology or related field

CompTIA A+

Security+

Cisco Certification

Tools

Remote Support Tools

Microsoft Environments

Job description

Location: Grand Rapids, MI

Duration: Long-term contract opportunity with potential for extension

About the Opportunity

We are seeking an experienced IT Help Desk / Service Desk Support Specialist to provide technical support to end users in a fast-paced environment. This role is responsible for troubleshooting hardware and software issues, managing service requests, documenting tickets, and delivering excellent customer service.

Key Responsibilities

• Provide Tier 1 technical support via phone, email, and ticketing systems

• Log, prioritize, track, and resolve service requests and incidents

• Troubleshoot hardware, software, network, and workstation issues

• Perform initial diagnosis and **escalate** complex issues when necessary

• Maintain accurate documentation within ticketing systems

• Monitor and follow up on open tickets to ensure timely resolution

• Support end users with technology-related questions and technical assistance

• Meet established service levels and performance metrics

• Participate in team meetings, training, and process improvement initiatives

Required Qualifications

• 2+ years of Help Desk, Service Desk, or Technical Support experience

• Experience troubleshooting hardware, software, and user issues

• Strong customer service and communication skills

• Experience working within a ticketing system

• Associate degree in Information Technology or related field, or equivalent experience

• Ability to work effectively in a high-volume support environment

Preferred Qualifications

• CompTIA A+, Security+, Cisco, or similar IT certifications

• Experience supporting enterprise-level environments

• Familiarity with IT service management processes and best practices

• Experience with remote support tools and Microsoft-based environments

Ideal Candidate

• Strong troubleshooting and problem-solving abilities

• Excellent customer service mindset

• Detail-oriented with strong documentation skills

• Dependable, adaptable, and team-oriented

• Able to remain calm and professional while supporting users with technical challenges

If you're passionate about technology, enjoy helping others, and are looking for an opportunity to grow your IT career, we'd love to connect with you.

Job Type & Location

This is a Contract position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $16.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.