Systems Analyst

TEKsystems; Newcastle (WY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) Retirement Plan

On-site support and resources

Job summary

TEKsystems in Newcastle, WY seeks an IT Systems Analyst to support end users, IT infrastructure, and OT environments in a 24x7 operation. You will troubleshoot desktops, support network/server infrastructure, manage assets, and deliver robust technical support.

The role emphasizes hands-on and remote support, 3+ years in IT support, and on-call availability to resolve incidents and drive projects with internal teams and vendors.

Qualifications

• 3+ years of IT support, systems administration, or infrastructure experience.
• 2+ years of hands-on Microsoft Windows troubleshooting experience.
• Strong analytical, troubleshooting, and customer service skills.
• Experience supporting desktop hardware, software, and enterprise applications.
• Excellent communication and collaboration skills.

Responsibilities

• Provide hands-on and remote support for Windows PCs, laptops, mobile devices, printers, AV systems, and business applications.
• Troubleshoot, deploy, image, and maintain end-user hardware and software.
• Support network infrastructure, including basic VLAN, connectivity, and VoIP troubleshooting.
• Provide Level 1 server, storage, and OT systems support.
• Install and maintain equipment in data centers, network closets, and control rooms.
• Support cybersecurity initiatives, patching, endpoint protection, and system maintenance activities.
• Manage service tickets, documentation, asset inventories, and knowledge base updates.
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues and support projects.
• Participate in an on-call rotation and respond to critical incidents as needed.

Skills

Windows troubleshooting

IT support

Network troubleshooting

Documentation

On-call support

Tools

ServiceNow

Job description

IT Systems Analyst Overview

We are seeking an IT Systems Analyst to support end users, IT infrastructure, and operational technology (OT) environments. This role is responsible for troubleshooting desktop systems, supporting network and server infrastructure, maintaining hardware assets, and delivering exceptional technical support in a 24x7 operational environment.

Key Responsibilities

• Provide hands-on and remote support for Windows PCs, laptops, mobile devices, printers, AV systems, and business applications.
• Troubleshoot, deploy, image, and maintain end-user hardware and software.
• Support network infrastructure, including basic VLAN, connectivity, and VoIP troubleshooting.
• Provide Level 1 server, storage, and OT systems support.
• Install and maintain equipment in data centers, network closets, and control rooms.
• Support cybersecurity initiatives, patching, endpoint protection, and system maintenance activities.
• Manage service tickets, documentation, asset inventories, and knowledge base updates.
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues and support projects.
• Participate in an on-call rotation and respond to critical incidents as needed.

Required Qualifications

• 3+ years of IT support, systems administration, or infrastructure experience.
• 2+ years of hands-on Microsoft Windows troubleshooting experience.
• Strong analytical, troubleshooting, and customer service skills.
• Experience supporting desktop hardware, software, and enterprise applications.
• Excellent communication and collaboration skills.
• Ability to provide after-hours support in a 24x7 environment and participate in on-call rotations.

Preferred Qualifications

• Experience with networking, VLANs, wireless, and VoIP technologies.
• Exposure to server, storage, virtualization, and data center environments.
• Knowledge of cybersecurity best practices and OT/industrial systems.
• Experience with ServiceNow or similar ITSM platforms.

Physical Requirements

• Ability to lift and carry equipment up to 30 lbs.
• Ability to push/pull carts up to 100 lbs.
• Ability to climb stairs, work around equipment, and follow site safety requirements.

Ideal candidates are customer-focused IT professionals with strong Windows troubleshooting skills, a hands-on approach to infrastructure support, and the ability to thrive in a fast-paced operational environment.

Job Type & Location

This is a Contract to Hire position based out of Newcastle, WY.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newcastle,WY.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.