Desktop Support Specialist

TEKsystems; Holyoke (MA); Hybrid; USD 28,000 - 41,000; Full time

Job summary

TEKsystems is seeking a hybrid IT Support Specialist for a healthcare setting in Holyoke, MA. You will deploy new devices onsite and provide remote support from a command center, handling Windows environments, Office 365, and Active Directory issues.

You will log and triage incidents via ServiceNow, troubleshoot hardware and software at the user level, and collaborate with IT teammates to ensure high-quality, timely service in a hybrid work model.

Qualifications

• Experience providing customer support in a technical environment.
• Help desk or service desk experience supporting end users by phone and remotely.
• Hands-on computer hardware installation, unboxing, setup, deployment.
• Hardware break/fix troubleshooting on desktops, laptops, and related devices.
• Windows operating systems in an end-user environment.
• Office 365 support basics.
• Active Directory concepts for user support.
• Experience with ServiceNow or similar ticketing tools.
• Strong troubleshooting across hardware, software, apps.
• Remote troubleshooting and triage of user issues.
• Clear communication and professional customer service.
• Hybrid onsite/remote operations.

Responsibilities

• Unbox, configure, and deploy new hardware for end users.
• Perform hardware break/fix activities and diagnose issues.
• Provide remote technical support via a command center.
• Triage incidents and escalate complex issues as needed.
• Support Windows-based systems and Office 365 applications.
• Assist users with Office 365 setup and access questions.
• Use ServiceNow or similar ticketing tools to manage tickets.
• Deliver customer-focused help desk support with professionalism.
• Perform basic AD-related tasks under established procedures.
• Troubleshoot applications remotely and assist with config issues.
• Support remote troubleshooting to resolve issues without onsite visits.
• Assist with imaging, configuration, and deployment of devices.
• Collaborate with IT teammates to ensure consistent support.

Skills

Customer support

Help desk

Hardware deployment

Windows support

Office 365

Active Directory

ServiceNow

Remote troubleshooting

Triage incidents

Hybrid work

Communication skills

End user support

Job description

Job Description

This hybrid IT Support Specialist role provides both hands-on hardware deployment and remote technical support within a healthcare environment. You will unbox and deploy new devices onsite, while also working in a remote command center to answer support calls, perform light troubleshooting, and triage issues for end users. The position focuses on delivering responsive, high-quality support across Windows environments, Office 365, Active Directory, and common enterprise applications.

Responsibilities

• Unbox, configure, and deploy new computer hardware and devices for end users in a healthcare setting.
• Perform hardware break/fix activities, including diagnosing and resolving issues with desktops, laptops, and related equipment.
• Provide remote technical support through a command center, answering incoming calls from users and logging issues accurately.
• Conduct light troubleshooting and triage of incidents, escalating more complex issues to the appropriate teams when necessary.
• Support Windows-based systems and applications, ensuring devices are properly configured and updated.
• Assist users with Office 365 applications, including basic configuration, access issues, and usage questions.
• Use ServiceNow or similar service desk tools to create, update, and close support tickets in a timely and accurate manner.
• Provide customer-focused help desk support, ensuring a professional and courteous experience for all users.
• Support Active Directory-related tasks such as basic account assistance under established procedures.
• Troubleshoot application issues remotely, including basic app configuration and access problems.
• Support remote troubleshooting efforts to resolve user issues without requiring onsite intervention when possible.
• Assist with computer installations, including imaging, configuration, and deployment to end users.
• Collaborate with other IT team members to ensure consistent service delivery and adherence to support processes.
• Follow established procedures and documentation for hardware deployment, incident handling, and escalation.

Essential Skills

• Experience providing customer support in a technical environment.
• Help desk or service desk experience supporting end users by phone and remotely.
• Hands-on experience with computer installation, including unboxing, setup, and deployment.
• Ability to perform hardware break/fix troubleshooting on desktops, laptops, and related devices.
• Proficiency supporting Windows operating systems in an end-user environment.
• Experience providing basic support for Office 365 applications.
• Familiarity with Active Directory concepts for user support under established procedures.
• Experience with ticketing systems such as ServiceNow or similar tools.
• Strong troubleshooting skills for hardware, software, and application issues.
• Ability to perform remote troubleshooting and triage user issues effectively.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Ability to work in a hybrid model, supporting both onsite and remote operations.

Additional Skills And Qualifications

• Experience supporting users in a healthcare or clinical environment.
• Prior exposure to a remote command center or centralized support model.
• Familiarity with common enterprise applications used in Windows environments.
• Ability to follow documented procedures and standard operating processes.
• Strong organizational skills and attention to detail when documenting tickets and deployments.

Job Type & Location

This is a Contract position based out of Holyoke, MA.

Pay And Benefits

The pay range for this position is $20.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Holyoke,MA.

Application Deadline

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.