IT Support Specialist

Catalyst Advanced Partners; Louisville (KY); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plans (401(k) or pension)

Paid time off

Job summary

Catalyst Advanced Partners in Louisville, KY seeks an IT Support Specialist to manage IT infrastructure, assist employees with issues, and improve system efficiency.

The role requires 1+ year of IT support experience, familiarity with Windows and macOS, and knowledge of ITIL or similar frameworks. A bachelor’s degree in CS/IT or related field is preferred. Competitive benefits and a full-time schedule are offered.

Qualifications

• At least one year of IT support experience.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Familiarity with Windows and macOS operating systems.

Responsibilities

• Provide technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain the network infrastructure, ensuring optimal performance and security.
• Maintain and update IT documentation, including user manuals and troubleshooting guides.
• Assist in the implementation of new IT systems and technologies.
• Stay updated with the latest IT trends and best practices.

Skills

Communication skills

Problem-solving

Technical troubleshooting

Education

Bachelor's degree in Computer Science or IT

Tools

Windows OS

macOS

ITIL

Job description

Catalyst Advanced Partners, a key player in financial services, is hiring an IT Support Specialist in Louisville, KY. This full-time role offers a salary range of $38,000 to $54,642 and is open until November 23, 2026.

As an IT Support Specialist, you will manage IT infrastructure, assist employees with technical issues, and improve system efficiency. You will also monitor network performance and respond to user requests.

You will collaborate with the IT team in Louisville, Kentucky, within a professional setting. This team is responsible for maintaining and enhancing the company's IT systems, ensuring they operate efficiently and effectively. They work together to troubleshoot issues, implement updates, and improve overall system performance. The team's efforts are crucial in supporting the company's operations and ensuring smooth day-to-day functionality. This role involves working closely with team members to achieve common goals, fostering a collaborative and supportive work environment.

The salary range for this position is between $38,000 and $54,642 per year, providing a competitive compensation package. Employees can expect a comprehensive benefits package that includes health insurance, which covers a range of medical services and prescriptions, as well as retirement plans such as a 401(k) or pension scheme, depending on the employer's offerings. Additionally, paid time off is included, which typically consists of vacation days, sick leave, and possibly holidays, allowing employees to balance work and personal life effectively. The exact benefits and their specifics may vary based on individual circumstances, such as the employee's location, tenure, or job role, ensuring flexibility and personalization within the benefits structure.

You should have at least one year of IT support experience. Familiarity with network systems and troubleshooting is required. A degree in computer science or related field is preferred.

What You Will Do:

• Provide technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain the network infrastructure, ensuring optimal performance and security.
• Maintain and update IT documentation, including user manuals and troubleshooting guides.
• Assist in the implementation of new IT systems and technologies.
• Stay updated with the latest IT trends and best practices.

What You Bring:

• A bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support or a related role.
• Strong technical skills in hardware, software, and networking.
• Knowledge of Windows and macOS operating systems.
• Experience with ITIL or other IT service management frameworks.
• Excellent communication and problem-solving skills.