IT Support Specialist

Apex Valley LLC; Louisville (KY); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Conferences access

Job summary

Apex Valley LLC, a key player in logistics and supply chain, is seeking an IT Support Specialist in Louisville, KY. This role focuses on maintaining and supporting the company’s technology infrastructure and ensuring smooth operations within a fast-paced logistics environment.

You will provide technical assistance to employees, troubleshoot issues, monitor network performance, and assist with software installation, hardware problems, and IT security.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years IT support experience.
• Proficiency in Windows and macOS required.
• Experience with networking troubleshooting tools.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to Apex Valley LLC employees, assisting with hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and networks.
• Ensure the security and integrity of our IT systems and data.
• Monitor and maintain IT infrastructure, including servers, workstations, and networking equipment.
• Educate and train employees on the proper use of IT systems and software.
• Stay up-to-date with the latest technology trends and industry best practices.
• Collaborate with other IT team members to resolve complex technical issues.
• Ensure compliance with all relevant IT policies and procedures.

Skills

Communication skills

Customer service

Problem-solving

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

Windows OS

macOS proficiency

Linux OS

Networking tools

Job description

Apex Valley LLC, a key player in logistics and supply chain, is hiring an IT Support Specialist in Louisville, KY. This full-time role involves maintaining and supporting the company's technology infrastructure to ensure smooth operations.

The IT Support Specialist will provide technical assistance to employees, troubleshoot issues, and ensure systems align with business goals. Tasks include monitoring network performance, installing software, and assisting with hardware and software problems.

You'll work in a collaborative team environment in Louisville, KY, supporting a diverse range of technologies and applications. The workplace is in a bustling logistics hub, offering a dynamic and challenging work setting.

The salary range for this position is between $38,000 and $54,597 per year, with the exact amount determined by the candidate's level of experience and qualifications. Employees can expect a comprehensive benefits package that includes health insurance, which covers a wide range of medical services, as well as retirement plans designed to help them save for their future. Additionally, there are opportunities for professional development, such as workshops, training programs, and access to industry conferences, to help employees enhance their skills and advance their careers. The compensation package is competitive and reflects the value that the company places on its employees.

You should have a bachelor's degree in IT or related field, and 2+ years of IT support experience. Proficiency in Windows and macOS, and experience with network troubleshooting tools is required. Strong communication skills and problem-solving abilities are essential.

Apex Valley LLC is committed to fostering a diverse and inclusive work environment, and as an equal opportunity employer, we welcome applications from all qualified candidates regardless of their race, color, religion, sex, national origin, disability, age, or veteran status.

Responsibilities:

• Provide technical support to Apex Valley LLC employees, assisting with hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and networks.
• Ensure the security and integrity of our IT systems and data.
• Monitor and maintain IT infrastructure, including servers, workstations, and networking equipment.
• Educate and train employees on the proper use of IT systems and software.
• Stay up-to-date with the latest technology trends and industry best practices.
• Collaborate with other IT team members to resolve complex technical issues.
• Ensure compliance with all relevant IT policies and procedures.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency in networking concepts and technologies.
• Experience with IT security best practices and technologies.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.