IT Support Specialist

Onyx Grove Partners; Cincinnati (OH); Presencial; USD 52.000 - 68.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Retirement plans

Paid time off

Resumo da vaga

Onyx Grove Partners in Cincinnati, OH is seeking an experienced IT Support Specialist to ensure smooth operation of our IT systems. You will troubleshoot issues, install and configure systems, and support employees across the organization.

The role requires strong communication skills, familiarity with Windows and macOS, and a hands-on approach to maintaining documentation and security policies. This is a full-time, office-based position in a collaborative environment.

Qualificações

• 2–3+ years of IT support experience
• Proficiency with Windows and macOS operating systems
• Familiarity with common IT support tools and processes
• Strong communication skills and ability to interact with all levels of staff

Responsabilidades

• Provide technical assistance and support to employees, troubleshooting hardware and software issues
• Install, configure, and maintain computer systems, networks, and software applications
• Monitor and maintain IT infrastructure, including servers, workstations, and network devices
• Ensure the security and integrity of IT systems by implementing and enforcing security policies
• Assist in the implementation of new technologies and systems as needed

Conhecimentos

Communication skills

Windows/macOS proficiency

IT support tools familiarity

Formação

Bachelor's degree in Computer Science / IT or related field

Descrição da vaga

Onyx Grove Partners, a private equity firm based in Cincinnati, OH, seeks an experienced IT Support Specialist for a FULL_TIME position. This role involves providing technical assistance and support to employees, ensuring IT systems operate smoothly and efficiently.

Your day-to-day tasks include troubleshooting hardware and software issues, assisting with system installations and updates, and providing guidance on IT policies and procedures. You'll also be responsible for maintaining system documentation and assisting with IT projects as needed.

You'll work closely with the IT team and other departments in a professional office environment in Cincinnati, OH. The team is collaborative and supportive, fostering a productive work atmosphere.

The salary for this position is negotiable, allowing for potential adjustments based on the candidate's qualifications, experience, and market conditions. In addition to the base salary, the company offers a comprehensive benefits package that includes health insurance to cover medical expenses, retirement plans to help employees save for their future, and paid time off to allow for personal and professional development.

To be successful in this role, you should have at least 2 years of experience in IT support. Proficiency in Windows and macOS operating systems, as well as familiarity with common IT support tools, is required. Strong communication skills are essential, as you'll interact with employees at all levels of the organization.

• Provide technical assistance and support to employees, troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and software applications.
• Monitor and maintain IT infrastructure, including servers, workstations, and network devices.
• Ensure the security and integrity of our IT systems by implementing and enforcing security policies and procedures.
• Assist in the implementation of new technologies and systems as needed.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Strong knowledge of Windows and macOS operating systems, as well as common software applications.
• Experience with network infrastructure, including routers, switches, and firewalls.
• Excellent problem-solving and communication skills.

• health insurance to cover medical expenses
• retirement plans to help employees save for their future
• paid time off to allow for personal and professional development.