IT Support Specialist — Network & Systems Helpdesk (Louisville)

Catalyst Advanced Partners; Louisville (KY); In loco; USD 38.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plans (401(k) or pension)

Paid time off

Descrizione del lavoro

Catalyst Advanced Partners in Louisville, KY seeks an IT Support Specialist to manage IT infrastructure, assist employees with issues, and improve system efficiency.

The role requires 1+ year of IT support experience, familiarity with Windows and macOS, and knowledge of ITIL or similar frameworks. A bachelor’s degree in CS/IT or related field is preferred. Competitive benefits and a full-time schedule are offered.

Competenze

• At least one year of IT support experience.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Familiarity with Windows and macOS operating systems.

Mansioni

• Provide technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain the network infrastructure, ensuring optimal performance and security.
• Maintain and update IT documentation, including user manuals and troubleshooting guides.
• Assist in the implementation of new IT systems and technologies.
• Stay updated with the latest IT trends and best practices.

Conoscenze

Communication skills

Problem-solving

Technical troubleshooting

Formazione

Bachelor's degree in Computer Science or IT

Strumenti

Windows OS

macOS

ITIL

Descrizione del lavoro

Catalyst Advanced Partners in Louisville, KY seeks an IT Support Specialist to manage IT infrastructure, assist employees with issues, and improve system efficiency.

The role requires 1+ year of IT support experience, familiarity with Windows and macOS, and knowledge of ITIL or similar frameworks. A bachelor’s degree in CS/IT or related field is preferred. Competitive benefits and a full-time schedule are offered.