IT Support Specialist

Azure Ash LLC; Louisville (KY); On-site; USD 63,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Azure Ash LLC, a Louisville, KY-based software development company, seeks a full-time IT Support Specialist to keep our technology infrastructure running smoothly. You’ll provide technical help to employees, troubleshoot hardware/software, and assist with new technology deployments in a dynamic office setting.

The role requires a bachelor’s degree in a related field, strong communication, and proficiency with tools like Microsoft Project or Asana. Expect competitive pay and benefits.

Qualifications

• Strong background in IT support and troubleshooting hardware/software.
• Proficient with IT support tools and strong network basics.
• Excellent communication and customer-focused approach.

Responsibilities

• Provide technical assistance to employees and resolve IT issues.
• Troubleshoot hardware and software problems across systems.
• Maintain IT infrastructure and assist in new tech deployments.
• Ensure compliance with IT policies and security practices.
• Collaborate with team to meet project deadlines and client expectations.

Skills

IT support

Customer service

Communication skills

Multitasking

Problem-solving

Education

Bachelor's degree in a relevant field

Tools

Microsoft Project

Asana

Job description

Azure Ash LLC, a software development company based in Louisville, KY, is seeking a full-time IT Support Specialist. This role offers an active workplace where you'll play a crucial part in ensuring our technology infrastructure runs smoothly.

As an IT Support Specialist, you'll provide technical assistance to employees, troubleshoot hardware and software issues, and maintain IT systems. You'll also assist in implementing new technologies and ensure IT policies are followed.

You'll work closely with our team in Louisville, KY, contributing to a collaborative and innovative work environment. Our office is located in the heart of the city, providing a convenient and comfortable workspace.

This position offers a competitive compensation ranging from $63,000 to $86,312 per year, with benefits that include health insurance, retirement plans, and paid time off. Employees can expect to work in a dynamic office environment, collaborating with a diverse team to meet project deadlines and client expectations. The role requires a bachelor's degree in a relevant field, along with proficiency in project management software such as Microsoft Project or Asana. Strong communication skills and the ability to multitask in a fast-paced setting are also essential. The position offers opportunities for professional growth and development, with regular performance reviews and access to training programs.

To excel in this role, you should have a strong background in IT support, with experience in troubleshooting hardware and software issues. Proficiency in using various IT support tools and a good understanding of network infrastructure are essential. Excellent communication skills and a customer-centric approach are also required.

The workplace is a dynamic and collaborative environment, where employees are expected to work independently and as part of a team. The position requires a high level of attention to detail, strong communication skills, and the ability to manage multiple tasks effectively. Candidates should be proficient in using standard office software such as Microsoft Office or Google Workspace. Prior experience in a similar role is a plus, but not mandatory.

Providing technical assistance to employees, troubleshooting hardware and software issues, maintaining IT systems, assisting in the implementation of new technologies, ensuring IT policies are followedStrong background in IT support, experience in troubleshooting hardware and software issues, proficiency in using various IT support tools, good understanding of network infrastructure, excellent communication skills, customer-centric approach