IT Support Specialist

All Seniors; Los Angeles (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary ($45,000–$65,000)

CompTIA+ certification path funded

Comprehensive benefits including health, dental, vision, 401(k)

Hybrid flexibility for non-on-site work

Friendly team

Job summary

All Seniors Foundation in Los Angeles is seeking an IT Support Specialist to provide technical support for staff, manage workstations and mobile devices, and maintain network security. Ideal candidates will have 2+ years of IT help desk experience and strong knowledge of Windows, macOS, and Microsoft 365. This role offers competitive pay from $45,000–$65,000 with comprehensive benefits and hybrid work options. Join a mission-driven team committed to serving seniors with dedication and care.

Qualifications

• 2+ years of IT help desk or desktop support experience.
• Strong knowledge of Windows, macOS, Microsoft 365, and Google Workspace.
• CompTIA A+, Network+, or Security+ certification preferred.
• Familiarity with healthcare or HIPAA environments a plus.
• Bilingual ability a plus (Spanish, Korean, Armenian).

Responsibilities

• Respond to IT help tickets including hardware, software, network, and access issues.
• Set up new-hire workstations, mobile devices, and accounts.
• Manage software licenses, deployments, and patches across all endpoints.
• Maintain endpoint security including antivirus, encryption, and MFA.
• Document IT procedures, asset inventory, and password resets.
• Train staff on cybersecurity best practices.

Skills

IT help desk or desktop support experience

Windows

macOS

Microsoft 365

Google Workspace

CompTIA A+

CompTIA Network+

CompTIA Security+

Bilingual (Spanish, Korean, Armenian)

Job description

IT Support Specialist – Keep Senior‑Care Technology Running Smoothly

Company: All Seniors Foundation Location: Los Angeles, CA

About Us

All Seniors Foundation is a 501(c)(3) non‑profit committed to improving the quality of life for older adults across Los Angeles County. We provide medical care, in‑home support, hospice and palliative care, cancer navigation, and 200+ other free services to qualifying seniors. Every service is delivered at no cost, regardless of insurance status.

Role Overview

As IT Support Specialist, you will provide technical support to our 90+ staff, manage workstations and mobile devices, troubleshoot software issues, and maintain our network and security tools. You will be the friendly tech help our clinicians and outreach teams rely on every day.

Key Responsibilities

• Respond to IT help tickets including hardware, software, network, and access issues
• Set up new‑hire workstations, mobile devices, and accounts (M365, Google Workspace, EHR)
• Manage software licenses, deployments, and patches across all endpoints
• Maintain endpoint security including antivirus, encryption, and MFA
• Document IT procedures, asset inventory, and password resets
• Train staff on cybersecurity best practices (phishing, MFA, secure passwords)

Qualifications

• 2+ years IT help desk or desktop support experience
• Strong knowledge of Windows, macOS, Microsoft 365, and Google Workspace
• CompTIA A+, Network+, or Security+ certification preferred
• Familiarity with healthcare or HIPAA environments a plus
• Bilingual ability a plus (Spanish, Korean, Armenian)

What we Offer

• Competitive salary ($45,000–$65,000)
• CompTIA+ certification path funded
• Comprehensive benefits including health, dental, vision, 401(k)
• Hybrid flexibility for non‑on‑site work
• Friendly team — you're the hero everyone calls when tech breaks

What to Expect on the Job

Your week mixes ticket queue work, in‑person help, new‑hire onboarding, and security/patch management. The role rewards patience, problem‑solving, and the ability to make tech accessible to non‑technical staff.

Why Work with All Seniors Foundation

All Seniors Foundation has grown over the years because the seniors and families we serve trust us — and that trust is built by the team behind every program. Joining us means working alongside committed professionals, having a stable mission‑driven role, and seeing the real impact of your work every single week.

• Competitive pay scaled to LA market rates
• Benefits package including paid time off and health coverage for full‑time roles
• Mission‑driven culture — every role connects directly to senior wellbeing
• Tight‑knit team that supports each other across disciplines
• Flexible scheduling for many positions

Career Development & Training

We invest in our team. Whether you're early‑career or seasoned, you'll have access to continuing education credits, professional certification support, peer mentorship, and clear paths to advance into senior or specialty roles within our organization.

Our Commitment to Inclusive Hiring

All Seniors Foundation is an equal‑opportunity employer. We welcome applicants of every background, identity, and lived experience. Bilingual candidates (Spanish, Korean, Armenian, Mandarin, Tagalog, Russian, Vietnamese, Farsi, Japanese, and other Los Angeles‑area languages) are especially encouraged to apply.

All Seniors Foundation is an equal‑opportunity employer committed to inclusive hiring practices.