IT Support Specialist

All Seniors Foundation; Alhambra (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Certification path funded

Health/dental/vision/401k

Hybrid schedule

Friendly team

Job summary

All Seniors Foundation is seeking an IT Support Specialist to keep senior-care technology running smoothly across a busy Los Angeles nonprofit. You will support 90+ staff, manage workstations and devices, and resolve software issues while maintaining network and security tools.

The role emphasizes patient and clinician-friendly service, security awareness, and collaboration with outreach teams. Hybrid schedule and a benefits package support long-term impact.

Qualifications

• 2+ years IT help desk or desktop support experience.
• Strong knowledge of Windows, macOS, Microsoft 365, and Google Workspace.
• CompTIA A+, Network+, or Security+ certification preferred.
• Familiarity with healthcare or HIPAA environments a plus.
• Bilingual ability a plus (Spanish, Korean, Armenian)

Responsibilities

• Respond to IT help tickets including hardware, software, network, and access issues.
• Set up new-hire workstations, mobile devices, and accounts (M365, Google Workspace, EHR)
• Manage software licenses, deployments, and patches across all endpoints
• Maintain endpoint security including antivirus, encryption, and MFA
• Document IT procedures, asset inventory, and password resets
• Train staff on cybersecurity best practices (phishing, MFA, secure passwords)

Skills

IT help desk experience

Hub/Spanish/Korean/Armenian bilingual

HIPAA familiarity a plus

Tools

Windows

macOS

Microsoft 365

Google Workspace

Job description

• Comprehensive benefits including health, dental, vision, 401(k)

IT Support Specialist – Keep Senior-Care Technology Running Smoothly

Company:

All Seniors Foundation

Location:

Los Angeles, CA

About Us

All Seniors Foundation is a 501(c)(3) non‑profit committed to improving the quality of life for older adults across Los Angeles County. we provide medical care, in‑home support, hospice and palliative care, cancer navigation, and 200+ other free services to qualifying seniors. Every service is delivered at no cost, regardless of insurance status.

Role Overview

As IT Support Specialist, you will provide technical support to our 90+ staff, manage workstations and mobile devices, troubleshoot software issues, and maintain our network and security tools. You will be the friendly tech help our clinicians and outreach teams rely on every day.

Key Responsibilities

• Respond to IT help tickets including hardware, software, network, and access issues
• Set up new-hire workstations, mobile devices, and accounts (M365, Google Workspace, EHR)
• Manage software licenses, deployments, and patches across all endpoints
• Maintain endpoint security including antivirus, encryption, and MFA
• Document IT procedures, asset inventory, and password resets
• Train staff on cybersecurity best practices (phishing, MFA, secure passwords)

Qualifications

• 2+ years IT help desk or desktop support experience
• Strong knowledge of Windows, macOS, Microsoft 365, and Google Workspace
• CompTIA A+, Network+, or Security+ certification preferred
• Familiarity with healthcare or HIPAA environments a plus
• Bilingual ability a plus (Spanish, Korean, Armenian)

What We Offer

• Competitive salary ($45,000–$65,000)
• CompTIA + certification path funded
• Comprehensive benefits including health, dental, vision, 401(k)
• Hybrid flexibility for non-on-site work
• Friendly team you’re the hero everyone calls when tech breaks

What to Expect on the Job

Your week mixes ticket queue work, in‑person help, new‑hire onboarding, and security/patch management. The role rewards patience, problem‑solving, and the ability to make tech accessible to non‑technical staff.

Why Work with All Seniors Foundation

All Seniors Foundation has grown over the years because the seniors and families we serve trust us and that trust is built by the team behind every program. Joining us means working alongside committed professionals, having a stable mission‑driven role, and seeing the real impact of your work every single week.

• Competitive pay scaled to LA market rates
• Benefits package including paid time off and health coverage for full‑time roles
• Mission‑driven culture every role connects directly to senior wellbeing
• Tight‑knit team that supports each other across disciplines
• Flexible scheduling for many positions

Career Development & Training

we invest in our team. Whether you’re early‑career or seasoned, you’ll have access to continuing education credits, professional certification support, peer mentorship, and clear paths to advance into senior or specialty roles within our organization.

Our Commitment to Inclusive Hiring

All Seniors Foundation is an equal‑opportunity employer. we welcome applicants of every background, identity, and lived experience. Bilingual candidates (Spanish, Korean, Armenian, Mandarin, Tagalog, Russian, Vietnamese, Farsi, Japanese, and other Los Angeles‑area languages) are especially encouraged to apply.

Role type:

IT Support Specialist

Employment type:

Full Time Part Time Per Diem

Location:

Alhambra CA Beverly Hills CA Burbank CA Compton CA Culver City CA Downey CA El Monte CA Encino CA Glendale CA Hawthorne CA Inglewood CA Lancaster CA Long Beach CA Los Angeles CA Monterey Park CA Norwalk CA Palmdale CA Pasadena CA Pomona CA Santa Clarita CA Santa Monica CA Torrance CA West Covina CA West Hollywood CA Whittier CA