IT Support Specialist

Pinnacle Ember Group; El Paso (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Job summary

Pinnacle Ember Group, based in El Paso, TX, is seeking a full-time IT Support Specialist to provide frontline technical assistance to employees and clients. You will troubleshoot hardware and software issues, maintain IT infrastructure, monitor system performance, and help implement new technologies.

The role requires strong IT support experience, excellent communication, and a proactive approach to problem-solving.

Qualifications

• Experience troubleshooting hardware and software issues.
• Familiarity with operating systems, software, and networking technologies.
• Excellent communication and problem-solving skills.

Responsibilities

• Troubleshoot hardware and software issues.
• Maintain IT infrastructure and monitor system performance.
• Provide technical assistance to end-users.
• Help implement new technologies and ensure data security.

Skills

Troubleshooting hardware

Troubleshooting software

End-user support

System monitoring

Communication skills

Problem solving

Tools

Windows

macOS

Linux

Networking

Job description

Pinnacle Ember Group, a leading energy sector company, is seeking a full-time IT Support Specialist in El Paso, TX. This role offers competitive compensation and benefits, focusing on delivering top-notch technical support to employees and clients.

As an IT Support Specialist, you'll troubleshoot hardware and software issues, maintain IT infrastructure, and assist end-users. You'll also monitor system performance, ensure data security, and help implement new technologies.

Join our dedicated team in El Paso, TX, where collaboration, continuous learning, and excellence are key. Our workplace culture fosters innovation and growth in the energy sector.

The annual salary for this position ranges from $90,000 to $100,302. Benefits include comprehensive health insurance, retirement contributions, and paid time off.

To succeed, you should have a strong IT support background, experience in troubleshooting, and familiarity with operating systems, software, and networking technologies. Excellent communication and problem-solving skills are essential.

Troubleshooting hardware and software issues, maintaining IT infrastructure, providing technical assistance to end-users, monitoring system performance, ensuring data security, and assisting in the implementation of new technologiesStrong background in IT support, experience in troubleshooting and resolving technical issues, familiarity with various operating systems, software applications, and networking technologies, excellent communication skills, and a proactive approach to problem-solving