IT Support Specialist

Forge Horizon Inc.; Boston (MA); On-site; USD 87,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Forge Horizon Inc. in Boston, MA is seeking an IT Support Specialist to join our growing technology team. In this full-time role, you will provide technical support to employees and ensure smooth operation of IT systems across the office.

You will troubleshoot hardware and software issues, assist users with IT problems, maintain infrastructure, monitor performance, and implement security measures. A bachelor’s degree in Computer Science or Information Technology and at least two years of IT

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field and at least two years in IT support.
• Strong troubleshooting and problem-solving abilities.
• Experience with Windows and macOS operating systems and basic networking.

Responsibilities

• Troubleshoot hardware and software issues for end-users.
• Provide timely IT support and guidance to staff.
• Maintain and monitor IT infrastructure and systems.

Skills

Troubleshooting hardware & software

User support

System monitoring

Security measures

End-user training

Windows

macOS

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

Windows OS

macOS

Networking basics

Job description

Forge Horizon Inc., a leading technology company, is seeking an IT Support Specialist in Boston, MA. This full-time position offers an attractive compensation and benefits package, with responsibilities including providing technical support to employees and ensuring the smooth operation of IT systems.

The IT Support Specialist will troubleshoot hardware and software issues, assist users with IT-related problems, and maintain IT infrastructure. Tasks include monitoring system performance, implementing security measures, and providing training to end-users, all while collaborating closely with the IT team.

The IT Support Specialist will join a dynamic team in our Boston office, contributing to a vibrant tech scene and collaborative workplace. The role requires a strong understanding of IT systems and a commitment to excellent customer service.

The salary for this position ranges from $87,000 to $104,690 per year. Forge Horizon Inc. offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

To be successful, the IT Support Specialist should have a bachelor's degree in Computer Science, Information Technology, or a related field, along with at least two years of experience in IT support. Strong background in troubleshooting and problem-solving is required, along with familiarity with Windows and macOS operating systems, and experience with network infrastructure.

Troubleshooting hardware and software issues, assisting users with IT-related problems, maintaining IT infrastructure, monitoring system performance, implementing security measures, providing training to end-usersBachelor's degree in Computer Science, Information Technology, or related field, at least two years of experience in IT support, strong background in troubleshooting and problem-solving, familiarity with Windows and macOS operating systems, experience with network infrastructure