IT Support Specialist

Alexander Technology Group; Boston (MA); On-site; USD 90,000 - 110,000; Full time

Job summary

Alexander Technology Group is seeking an IT Support Specialist for a Boston client. This permanent role requires on-site work and will support an internal user base while contributing to IT infrastructure projects.

You will deliver frontline support for hardware, software, connectivity, and mobile devices, with emphasis on Microsoft 365, AD, and remote access. Join a small, dynamic team and help improve the firm's IT knowledge base and cybersecurity practices.

Qualifications

• 2–4 years of help desk or desktop support experience.
• Strong troubleshooting and quick diagnosis abilities.
• Proficient with Windows, Microsoft 365, Outlook, Teams, and Office apps.
• Experience with Active Directory, Entra ID, user permissions, and basic networking.
• Excellent communication to explain technical concepts to non-technical users.

Responsibilities

• Deliver first- and second-level technical support for hardware, software, connectivity, and devices.
• Prioritize and resolve requests involving Microsoft 365, remote access, and conferencing.
• Communicate clearly with users and provide updates until issues are resolved.
• Assist with onboarding, provisioning, equipment setups, and access controls.
• Support Windows workstations, printers, and SaaS applications; assist with updates and asset management.
• Document issues and resolutions to improve IT knowledge base.
• Provide user training and collaborate on IT projects and cybersecurity best practices.

Skills

Troubleshooting

Customer support

Communication

Remote support

Tools

Windows OS

Microsoft 365

Outlook

Teams

Office Suite

Active Directory

Entra ID

Remote access

Job description

Back IT Support Specialist IT Support Boston , Massachusetts Perm 65 Oct 13, 2026 $65.00 - $80.00 Alexander Technology Group is seeking an IT Support Specialist for a Boston client. This would be a permanent position and require onsite work. The IT Support Specialist will work as part of a small, dynamic team to support an internal user base and work on IT infrastructure projects.

Key Responsibilities

• Deliver first- and second-level technical support for hardware, software, connectivity, mobile devices, and business applications via phone, email, remote sessions, and in person.
• Prioritize and resolve support requests involving Microsoft 365, document management, video conferencing, remote access, and more—always with an eye on deadlines.
• Communicate clearly and respectfully with users of all skill levels, providing practical explanations, timely updates, and follow-through until issues are resolved.
• Assist with onboarding, account provisioning, equipment setups, and managing access controls with discretion and confidentiality.
• Support Windows workstations, laptops, printers, peripherals, and SaaS applications, supporting routine system updates, security, and asset management.
• Contribute to continuous improvement by documenting issues, troubleshooting steps, and resolutions, enhancing the firm’s IT knowledge base.
• Provide user training and collaborate on IT projects, tech rollouts, and upgrades, staying current on legal technology and cybersecurity best practices.

Must-Have Skills and Qualifications

• 2–4 years of help desk or desktop support experience.
• Strong troubleshooting skills, ability to diagnose issues quickly, and effective questioning.
• Proficiency supporting Windows, Microsoft 365, Outlook, Teams, Office applications, laptops, printers, and remote access.
• Experience with Active Directory, Entra ID, user permissions, and basic networking fundamentals.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.