IT Support Specialist

Onyx Advanced Inc.; Boston (MA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Tuition reimbursement

Training programs

Job summary

Onyx Advanced Inc. is seeking an IT Support Specialist in Boston, MA to join our team. The role offers a full-time position with a salary range of $35,000 to $49,224 and a comprehensive benefits package.

You will provide technical assistance, troubleshoot hardware and software, maintain IT infrastructure, and ensure smooth operation of systems. Collaboration with IT and other departments will be essential to address challenges and maintain security and performance.

Qualifications

• 2+ years of IT support experience
• Strong knowledge of Windows, macOS and Linux
• Networking technologies and protocols familiarity
• Cloud computing platforms familiarity
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team
• Certifications such as CompTIA A+, CompTIA Network+ or Microsoft Azure Administrator a plus

Responsibilities

• Provide technical support to employees and clients, ensuring smooth IT systems operation.
• Install, configure, and maintain hardware, software, and network equipment.
• Troubleshoot and resolve technical issues to minimize downtime.
• Assist in implementing new technologies and systems.
• Monitor system performance and security; apply protective measures.
• Document IT processes, procedures, and incidents for reference.
• Train end-users on IT systems and tools.
• Stay updated with latest tech trends.

Skills

IT support

Windows

macOS

Linux

Networking

Cloud computing

Problem solving

Communication

Teamwork

Certifications

Education

Bachelor's degree in Computer Science/Information Technology

Job description

Onyx Advanced Inc. is seeking an IT Support Specialist to join our team in Boston, MA. This full-time position offers a salary range of $35,000 to $49,224 and a comprehensive benefits package.

As an IT Support Specialist, you will provide technical assistance and support to our employees and clients. Your responsibilities include troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring smooth operation of our systems.

You will work closely with our IT team and collaborate with other departments to address technical challenges. Our workplace is located in Boston, MA, and offers a dynamic and innovative work environment.

The salary range for this position is $35,000 to $49,224, along with a comprehensive benefits package that includes health insurance, retirement plans, and other perks. Health insurance covers a wide range of medical services, including doctor visits, hospital stays, and prescription medications. Employees can choose from various retirement plans, such as a 401(k) or a pension plan, to save for their future. Additionally, the benefits package may include paid time off, such as vacation days and sick leave, as well as professional development opportunities, such as tuition reimbursement or training programs. These benefits are designed to support our employees' well-being and help them achieve a healthy work-life balance.

To excel in this role, you should have a bachelor's degree in Computer Science or a related field. Experience in IT support and troubleshooting is required, along with strong problem-solving skills and excellent communication abilities.

Key Responsibilities and Qualifications

• Provide technical support to employees and clients, ensuring smooth operation of IT systems.
• Install, configure, and maintain hardware, software, and network equipment.
• Troubleshoot and resolve technical issues, minimizing downtime and disruptions.
• Assist in the implementation of new technologies and systems.
• Monitor system performance and security, implementing necessary measures to protect against threats.
• Document IT processes, procedures, and incidents for future reference.
• Train end-users on the use of IT systems and tools.
• Stay updated with the latest technological advancements and trends.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or a similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with networking technologies and protocols.
• Familiarity with cloud computing platforms and services.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.