IT Support Specialist

Forge Prime Partners; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Tuition reimbursement

Paid time off

Job summary

Forge Prime Partners in Raleigh, NC, is seeking an IT Support Specialist for a full-time role to maintain IT infrastructure and support employees. The position emphasizes service excellence and teamwork in a office setting.

The role involves troubleshooting hardware/software, installing and maintaining IT systems, monitoring networks, ensuring data security, and training end-users. A bachelor's degree in IT/CS or equivalent experience is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
• 2-3 years of IT support or related experience.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network infrastructure and security best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to Forge Prime Partners' employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT systems, including desktops, laptops, and servers.
• Monitor and maintain network infrastructure, ensuring optimal performance and security.
• Maintain accurate records of all IT assets and provide regular reports to management.
• Assist in the implementation of new IT systems and technologies.
• Provide training and guidance to employees on IT-related topics.

Skills

Problem solving

Communication

Independent work

Teamwork

Education

Bachelor's degree in IT or CS

Tools

Windows

macOS

Job description

Forge Prime Partners is hiring an IT Support Specialist in Raleigh, NC. This full-time role involves maintaining IT infrastructure and providing technical support to employees. The ideal candidate should be passionate about technology and committed to excellent service.

The IT Support Specialist will troubleshoot hardware and software issues, assist with system installations, and provide training to end-users. You will also monitor network performance and ensure data security and backup procedures are in place.

You will work in a team environment at Forge Prime Partners' office in Raleigh, NC. The company is a consulting firm specializing in financial services and technology solutions, aiming to help clients achieve their business objectives.

The salary range for this position is $42,000 to $56,367, providing a competitive base pay that can be enhanced through performance-based bonuses.

Benefits

• Employees can also benefit from comprehensive health insurance plans, including medical, dental, and vision coverage, as well as flexible spending accounts for additional savings.
• Retirement plans are offered, with a company match to encourage long-term savings.
• Professional development opportunities are available, such as tuition reimbursement for further education and access to online courses and workshops to keep skills up-to-date.
• Additionally, the role offers a generous paid time off policy, including vacation days, sick leave, and holidays, ensuring a balanced work-life integration.

Application deadline: November 23, 2026.

What you will do:

• Provide technical support to Forge Prime Partners' employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT systems, including desktops, laptops, and servers.
• Monitor and maintain network infrastructure, ensuring optimal performance and security.
• Maintain accurate records of all IT assets and provide regular reports to management.
• Assist in the implementation of new IT systems and technologies.
• Provide training and guidance to employees on IT-related topics.

What we need:

• A bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2-3 years of experience in IT support or a related role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network infrastructure and security best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.