IT Support Specialist

Forge North Partners; Boston (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Forge North Partners in Boston, MA is seeking an IT Support Specialist to maintain IT infrastructure, provide user support, and ensure smooth operations.

You will troubleshoot hardware, software, and network issues, install and maintain systems, and help keep security and performance at peak levels. A collaborative, growth-oriented team environment is emphasized.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience as IT Support Specialist or similar, preferably in a financial services environment.
• Strong knowledge of Windows, macOS, and Linux operating systems; proficient with Microsoft Office.
• Proficiency in networking concepts: TCP/IP, DNS, DHCP, VPNs.
• Experience with IT support tools and platforms, such as ServiceNow, Jira, and remote desktop solutions.

Responsibilities

• Provide timely and effective technical assistance to users, addressing hardware, software, and network issues.
• Install, configure, and maintain desktop and server hardware, software, and network systems.
• Monitor and maintain the performance and security of IT infrastructure, ensuring uptime and data integrity.
• Troubleshoot and resolve complex technical issues, providing clear and concise solutions.
• Stay up-to-date with the latest technology trends and industry best practices, implementing new solutions as needed.
• Train and mentor end-users, fostering a culture of technical proficiency and self-sufficiency.
• Collaborate with cross-functional teams to align technology solutions with business objectives.
• Document and maintain comprehensive IT support records and procedures.

Skills

Problem-solving

Communication

Teamwork

Technical documentation

Customer service

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Windows

macOS

Linux

ServiceNow

Jira

Remote desktop

TCP/IP

DNS

DHCP

VPNs

Microsoft Office

Job description

Forge North Partners, a financial services firm, seeks an IT Support Specialist in Boston, MA. This full-time role involves maintaining technology infrastructure and ensuring smooth operations.

As IT Support Specialist, you'll provide technical assistance, troubleshoot issues, and maintain systems. You'll also support users with software and hardware problems, and assist with network configurations.

You'll work in a close-knit team in Boston, MA, where the supportive and collaborative environment fosters a culture of innovation and growth. The team consists of dedicated professionals who share a passion for their work and a commitment to excellence. The workplace is designed to encourage open communication and idea-sharing, with regular team meetings and brainstorming sessions. The culture of innovation is evident in the company's approach to problem-solving, with employees encouraged to think creatively and challenge the status quo. Growth is also a key focus, with opportunities for professional development and career advancement. The team is supportive of each other's goals and successes, creating a positive and motivating work environment.

The salary for this position is negotiable, allowing candidates to discuss and agree upon a compensation package that reflects their skills, experience, and the value they bring to the company. In addition to the salary, employees can enjoy a comprehensive benefits package that includes health insurance, which covers medical, dental, and vision care, ensuring their well-being and that of their families. The company also offers retirement plans, such as a 401(k) or pension scheme, to help employees save and plan for their future. Furthermore, professional development opportunities are provided, allowing employees to enhance their skills and advance their careers within the company.

You must have a bachelor's degree in IT or related field. Experience with IT support systems and troubleshooting is required. Knowledge of network configurations and user support is essential.

Responsibilities:

• Provide timely and effective technical assistance to users, addressing hardware, software, and network issues.
• Install, configure, and maintain desktop and server hardware, software, and network systems.
• Monitor and maintain the performance and security of our IT infrastructure, ensuring uptime and data integrity.
• Troubleshoot and resolve complex technical issues, providing clear and concise solutions.
• Stay up-to-date with the latest technology trends and industry best practices, implementing new solutions as needed.
• Train and mentor end-users, fostering a culture of technical proficiency and self-sufficiency.
• Collaborate with cross-functional teams to align technology solutions with business objectives.
• Document and maintain comprehensive IT support records and procedures.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Specialist or similar role, preferably in a financial services environment.
• Strong knowledge of Windows, macOS, and Linux operating systems, as well as Microsoft Office and other productivity tools.
• Proficiency in networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Experience with IT support tools and platforms, such as ServiceNow, Jira, and remote desktop solutions.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.