IT Support Specialist

Salary.com; Waltham (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

On-site lunch

Phone reimbursement

Full benefits package

401K match

Job summary

Salary.com is seeking an IT Support Specialist to provide onsite and remote technical helpdesk support for our organization in Waltham, MA. You will respond to inquiries, troubleshoot PCs, Macs, and software, and assist in infrastructure maintenance to keep systems running smoothly.

Requires a Bachelor's in IT and 1+ years of helpdesk experience, strong communication, and problem-solving skills. Base salary ranges from $60,000 to $65,000 with a 10% annual bonus potential.

Qualifications

• Bachelor's degree in Information Technology or related fields.
• 1+ years of IT helpdesk experience.
• Experience in support PC and MacBook hardware and peripheral.
• Experience in Microsoft Office application suite.
• Experience in basic network troubleshooting.
• Good communication skills.
• Capable of resolving problems with efficiency.

Responsibilities

• Provide onsite and remote helpdesk assistance across the company.
• Respond to user-end phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilize product information, solution database, or online information to research, troubleshoot, and deliver solutions.
• Evaluate user's needs, define technical problems and work with team to develop solutions.
• Assist senior system engineers in infrastructure maintenance
• Perform ongoing activities to maintain and enhance overall system performance.

Skills

IT helpdesk

PC/Mac hardware

MS Office

Network troubleshooting

Communication

Problem solving

Education

Bachelor's degree in Information Technology

Job description

Since 1999, Salary.com has been on a mission to help the world get pay right.

We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.

We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.

If you believe pay matters, we'd like to meet you.

About the Role...

As the IT Support Specialist you will be responsible for providing technical support, both onsite and remotely, to system users within our organization

• This position is located out of our Headquarters office located in Waltham, MA.
• Base Salary Range: $60,000-$65,000 plus 10% annual bonus opportunity

A Day in the Life...

• Provide onsite and remote helpdesk assistance across the company.
• Respond to user-end phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilize product information, solution database, or online information to research, troubleshoot, and deliver solutions.
• Evaluate user's needs, define technical problems and work with team to develop solutions.
• Assist senior system engineers in infrastructure maintenance
• Perform ongoing activities to maintain and enhance overall system performance.

About You...

• Bachelor's degree in Information Technology or related fields
• 1+ years of IT helpdesk experience
• Experienced in support PC and MacBook hardware and peripheral
• Experienced in Microsoft Office application suite
• Experienced in basic network troubleshooting
• Good communication skills
• Capable of resolving problems with efficiency

Salary.com Perks...

• 10 paid holidays and generous paid vacation time
• Free on-site lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
• 401K with 6% Company match

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.

At Salary.com, we know your worth-