IT Support Specialist

Onyx Central Inc.; Memphis (TN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Professional development

Job summary

Onyx Central Inc., a growing software development company in Memphis, TN, is hiring a FULL_TIME IT Support Specialist with a salary range of $48,000 - $60,120 per year. The role offers comprehensive health insurance, a 401(k) plan with company matching, and tuition reimbursement for professional development.

A bachelor's degree in Computer Science or a related field and at least 2 years of IT support experience are required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of IT support experience.
• Certifications such as CompTIA A+, Network+, or Security+ are a plus.

Responsibilities

• Provide technical support to employees and clients, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and other IT infrastructure.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Assist in the implementation of new technologies and systems as needed.
• Document and track IT issues and solutions for future reference.
• Train and assist end-users in the proper use of IT systems and applications.

Skills

Troubleshooting

Windows

macOS

Communication

Education

Bachelor's degree in CS/IT

Job description

Onyx Central Inc., a growing software development company in Memphis, TN, seeks a FULL_TIME IT Support Specialist. The role offers a salary range of $48,000 - $60,120 and is valid until November 22, 2026.

As IT Support Specialist, you will troubleshoot and resolve technical issues for employees and clients, providing timely solutions to ensure smooth operations and minimal downtime.

You will work closely with the development team, collaborating on projects and sharing ideas in a supportive environment within our Memphis office in Tennessee. This office is known for its vibrant atmosphere and is located in the heart of the city, providing a convenient and inspiring workspace. You will have the opportunity to engage with talented professionals, learn from their experiences, and contribute your unique skills to the team. The office is equipped with modern facilities and technology, ensuring a productive and enjoyable work environment. You will be part of a dynamic team that values collaboration, innovation, and continuous improvement.

The salary range for this position is between $48,000 and $60,120 per year, providing a competitive compensation package. In addition to the base salary, employees are offered comprehensive health insurance plans that cover medical, dental, and vision care. Retirement benefits are also available, including a 401(k) plan with company matching contributions. Furthermore, opportunities for professional development are provided, such as tuition reimbursement for courses related to the job role, workshops, and seminars. These benefits aim to support the overall well-being and career growth of the employees.

You should have a bachelor's degree in Computer Science or a related field, at least 2 years of experience in IT support, proficiency in Windows and macOS operating systems, and strong communication skills.

Duties

• Provide technical support to employees and clients, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and other IT infrastructure.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Assist in the implementation of new technologies and systems as needed.
• Document and track IT issues and solutions for future reference.
• Train and assist end-users in the proper use of IT systems and applications.
• Stay up-to-date with the latest IT trends and technologies to ensure our systems remain current and secure.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Strong knowledge of operating systems, networking, and common IT applications.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Network+, or Security+ are a plus.
• Experience with cloud-based solutions and virtualization technologies is a plus.