IT Support Specialist | Growth & Benefits

Birch Meadows Solutions; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Birch Meadows Solutions, a Tucson, AZ-based software development company, is seeking an IT Support Specialist to provide technical support and maintain IT systems. The role offers a salary range of $42,000 to $54,124 and a comprehensive benefits package.

You will troubleshoot hardware/software issues, assist with system installations, monitor performance and security, and guide employees on IT policies. Join a collaborative team in a dynamic Tucson workplace.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2–3 years of IT support experience.
• Strong knowledge of Windows and macOS.
• Proficiency with networking technologies and protocols.
• Familiarity with cloud platforms such as AWS or Azure.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical support to employees via phone, email, and in-person.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot IT issues promptly.
• Monitor and maintain network security and data backup systems.
• Assist in implementing new IT systems and technologies.
• Document IT processes and maintain records.
• Stay up-to-date with IT trends and best practices.
• Serve as liaison between IT and other departments.

Skills

Windows

macOS

Networking concepts

Problem-solving

Communication

Teamwork

Education

Bachelor's in CS/IT

Tools

AWS/Azure

Job description

Birch Meadows Solutions, a Tucson, AZ-based software development company, is seeking an IT Support Specialist to provide technical support and maintain IT systems. The role offers a salary range of $42,000 to $54,124 and a comprehensive benefits package.

You will troubleshoot hardware/software issues, assist with system installations, monitor performance and security, and guide employees on IT policies. Join a collaborative team in a dynamic Tucson workplace.